A New Spin Laundry 3.4

A New Spin Laundry

Laundromat

Photos

Review Highlights

"Clean, nice place to do laundry" clean machines
"Very helpful lady helped me load the card and machines" helpful attendant
"Knocked off a star as the card payment was out of order" card payment

Location & Hours

100 Salem St # 1

Salem, OR

Get Directions

Hours not available. Contact business for hours.

Recommended Reviews

93 reviews
Christine Picard
Christine Picard

Most upscale (and cleanest) laundromat I’ve been and, I’ll confess, I haven’t been in many. I only use them when traveling for more than a week. The place is attended and staff is very nice and helpful, especially with the card system they use here. I’m used to laundromats that use quarters so I appreciated the assistance provided by the attendant. I felt the prices were reasonable. I would use New Spin again.

Erica
Erica

I never leave reviews, but I would go out of my way to give zero stars to this place. The staff, especially the guy who’s there a lot, are incredibly rude. Most of their machines are out of order and leave weird stains on your clothes. Their dryers don’t dry everything all the way, and then they make you pay extra to add time. They also never clean the machines, and I’ve found nasty stuff in them on multiple occasions. Their card machine has been down for months, so you can only use cash. I wouldn’t be as harsh if it were affordable, but the prices are absolutely ridiculous. Will never come back.

Response from the owner

Hi Erica,

We have not had any complaints of machines leaving stains on clothes, and would expect to hear from you if that was the case, to give us us a chance to make this right. The management office phone number is posted on the wall behind the attendant desk 617-523-2333.

None of our machines are currently out of order. We have replaced several machines this week. Our prices are right in line with the other coin-op laundromats in the neighborhood, and having pay extra increments for adding more time is a universal thing for any laundromat.

Thank you

Cody LaFlamme
Cody LaFlamme
Forrest Gray
Forrest Gray

Broken overpriced everything. Youd be better off washing your clothes by hand. Seriously.

Coral Friesner
Coral Friesner

My boyfriend and I come here every couple of weeks to do our laundry, and even though I feel like it can get a little expensive, the woman that owns it is very nice, and the building is well-kept with a good amount of washers/dryers.

Sarah
Sarah

Was always expensive but they just raised prices and at this point it’s disrespectful

Eugenij Safonov
Eugenij Safonov

best in North end

Natalia Gordon
Natalia Gordon

If I could give this place zero stars I would. The staff is incredibly rude, the machines often don’t work, and the prices are very expensive considering the awful service and old machines. On top of that I tried their drop off laundry service (because their machines are so bad) and half of my clothes came back ruined. Avoid this place at all costs - it’s not worth the frustration.

Response from the owner

Hi Natalia,

We were surprised to see this review instead of getting a phone call to give us a chance to resolve this problem you experienced. Our management office phone number is on the wall at the attendant's desk. Please give us a call at 617-523-2333. We take customer service issues very seriously.

Our machines are actually mostly new. We have replaced several of them in the past few years, and there are currently only 4 machines out of order, which are being replaced on Monday March 3rd. our prices are also the same as the rest of the coin-op laundromats in this neighborhood.

I look forward to hearing from you, so we can make this right.

Thank you

William Lowe
William Lowe

This place was perfect for a traveler like myself. I was able to drop off my cloths and they were washed, dried, and folded in two hour time. It was WAY cheaper then the hotel laundry service. They charge by the pound. I paid something …

SC Reilly
SC Reilly

I have been going here since moving to the north end and RARELY have a good experience. Woman who works there is incredibly rude and has yelled at customers on multiple occasions while I was there for no apparent reason. Avoid if you can (and if you do go then bring cash, the card machine is always down)

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