A New Spin Laundry 3.4

A New Spin Laundry

Laundromat

Photos

Review Highlights

"Clean, nice place to do laundry" clean machines
"Very helpful lady helped me load the card and machines" helpful attendant
"Knocked off a star as the card payment was out of order" card payment

Location & Hours

100 Salem St # 1

Salem, OR

Get Directions

Hours not available. Contact business for hours.

Recommended Reviews

93 reviews
Cristina Della Maggiore
Cristina Della Maggiore

Convenient laundry... friendly and efficient staff. Some machines are new others a little less but they work effectively. Cost: 4.50 dollars for the small washer, 6 for the large one. Drying goes to minutes 2 dollars 20'. Top.

Laura Lennox
Laura Lennox

The only place nearby with 60 lb washers (read large comforters) and wonderful ambiance. A New Spin makes a trip to the laundrymat an enjoyable experience they have nice seats and large windows for people watching plus a/c and WiFi. It is just in my opinion a bit expensive (but cheaper than drop off/ pick up service)

Jeff Johnston
Jeff Johnston

From out of town for a week, and needed laundry service.

Had some cash, but you need two single $1 bills to buy not only their whatever …

Enes Bajraktarevic
Enes Bajraktarevic

Rude staff. I brought my laundry there a few times and every time the young male has been rude. The last time I paid for them to wash and fold my clothes he had washed my clothes and threw them in wet.
Never going back.

Response from the owner

Hi Enes,

We have had some recent staff changes and continue to work to improve any customer service issues. Please don't hesitate to call us at the management office, 617-523-2333.

Jonathan Botzer
Jonathan Botzer

Staff were about as helpful as wet cardboard, and quite rude. The money card systems were ok, the only money card system that accepts debit/credit is finicky and doesn't read the money card most of the time, bring cash for the other money card machine which is less temperamental; side-note there isn't a money changer machine, but just a block away is the Bank of America Financial Center branch, with full service ATMs. The machines are varied in size and quite efficient, my oversized blanket fit easily into the washing machine and dryer that I chose, and only took a little under an hour before I was done. Not sure if I'll return or not.

Response from the owner

Hi Johnathan,

We have recently updated our money card loading system, and have some new staff, as opposed to when you left this comment. We would appreciate hearing from you again if you choose to revisit us. Thank you

Nicole Renee
Nicole Renee

This is a review for my fellow neurodivergents who suffer from anxiety.

It’s a little more expensive than I’m used to, but it was quick. The facility is reasonably clean, though several of the machines were broken. You can tell which ones don’t work, even if they lack proper signage. Although, even the ones that did work had some quirks; had to pull up on the washer door to get it to close, and hold the dryer door shut while pressing start to get the door to lock. The machines operate on in-house, refillable cards that can be acquired via debit/credit/cash from a kiosk on the wall (right at the desk, then around the corner to the left). It’s very flat. Almost missed it. If you hit the drink machine, you’ve gone too far. When I went in there, the kiosk was devoid of cards. Fun fact: people leave cards on top of the detergent dispenser (if I’m remembering it correctly), which is the first machine on the wall to the right of the desk. Check the balance on the kiosk. You might be lucky enough to grab one that still has money left on it. There are chairs inside that are separated by tables, and plenty of little shops along the street to peruse while you wait. I opted to go to the Pink Carrot for some breakfast, which was reasonably priced for a healthy food option. This is probably one of the first laundromats I’ve felt safe leaving my clothes alone to do their thing. Most of the other patrons seemed to be women, and they were all very sweet/helpful. This is probably going to be my go-to whenever I’m in this part of Boston. Cute little place.

Wash - Used 22lb machine (took carry-on sized bag full of rolled up clothes). Cost $4.50 and took 24 minutes.

Dry - $2.00/20 minutes + $.50 for additional 5 minute increments. All of my clothes were completely dry, with the exception of my zip-up sweatshirt, in one go.I had several pairs of jeans, t-shirts, and undergarments.

Scarlett Summers
Scarlett Summers

A little pricey and you have to buy a money card in order to use their machines. The lady behind the counter was rude and acted like it was the biggest burden to help me get a card.

Twin Thompson
Twin Thompson

Bring cash!!! Decent laundromat. You have to buy a $2 card - CASH ONLY Then you can add value to the card. Using credit card it has a minimum of $10. Cash you can load the value of bills - no change returned, no coins.

Small washer $3.75, medium $5.25.

Dryers $1.25 and up.

Response from the owner

Hi, our card systems have been updated within the last year, so cash is no longer needed to buy laundromat cards. Thank you!

Kevin Smith
Kevin Smith

Nice and clean laundry mat.

Dave Ryan
Dave Ryan

Walked in with my son and haven’t experienced worse customer service. The guy was rude, arrogant and dismissive. We promptly walked out!
We’ve absolutely loved Boston so won’t let this moron spoil our memories!

Response from the owner

Hi Dave,

We always aim to provide excellent customer service. I am sorry to hear of your experience, and wish you had contacted us at the management office number, which is posted on site. We would appreciate if you could call us and let us know who you are referring to, so we can take corrective action. Our management office phone number is 617-523-2333. Thank you

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