Alpine 24 Hour Laundromat

D

Debra Mendoza

Great that it's open 24 hours, but the machines are not clearly marked and they have a method of payment where you use your phone and it holds 15.00 for 2 days for each time you use it. So if you use it for 4 washing machines and you use it 6 times for the dryers you have 150.00 held by your bank for 2 or 3 days unavailable for you to use. Majorly SUCKS!

S

Sarah Irvine

Each time I utilize this facility, the public restroom is closed. I'm usually at the laundromat almost 4 hours. Sometimes longer. Not having a restroom for customers is unacceptable. So is not answering phone. I've been trying to contact Alpine to see if I left anything there. I'm extremely anxious about it and no one's answering the phone. This isn't the first time, it's a trend. Do you think someone can get it together and pick up the phone to answer a simple question? I've been a customer long enough to know you really don't have very much to do. Regardless of the time. Especially when cleaning is optional. Employees need supervision with their time management.

This is the worst experience I've ever had at a laundromat and I want to share it so others don't make the mistake of using the facility in the future. I regret returning to Alpine and really wish I'd gone to Walnut Park as usual. Walnut Park is the best laundromat in the area. They know how to
treat their customer's. Besides that, they
actually listen ,and offer assistance, rath.wer
than argue with the customer and make
lame excuses for not helping when the
task(s) they're asked to perform are not only a part of the job description, but necessary to assist the customer with solving the issue. The Alpine employees I spoke to just couldn't be bo1,hered to do anything. Not help me try to locate a bag of laundry, more than 1 load, that I left at Alpine.Either in the laundromat in a bag or in one of the machines. This was just after one of the guys said that he thought they just located my clothes. I was so relieved! But only for about seconds.
When they said they thought they found my laundry, I asked them to take a picture through the dryer door and I'd tell them if the clothes belonged to me.
That was the end of them being helpful and ambitious. The response I got to them taking a pic was a complaint about the time, 3;45 am. I wanted to know what the problem was with that. Since they're open 24 hours, why was the time they were complaining about, relevant? I'm still not understanding the issue with this! What difference does it make?! Besides not having an answer, they still refused to take a picture. Pure laziness. is the excuse, I imagine. I never received a reason. This was after I begged them for help. I explained that I'm homeless and disabled and don't have the money to replace anything . They could have cared less! I really thought they would have helped me. I had no transportation for one thing and was not able to do anything mysef. I couldn't have left if I had transportation. I'm disabled, sick and in excruciating pain. None of that mattered anymore and the "nice " act was nonexistent. They were just giving me lip service while someone walked out of there with my clothes. It was looI had too much laundry to do and wasn't able to keep track of all my stuff. This never would've happened at Walnut Park. What a mistake to go to Alpine. Now I need a miracle. I'm freezing cold and all my decent clothes were stolen from a laundromat with an attendant present 24/7

B

Brandon Jones

Read the owns response to the $15.00 hold and your wrong my good man. I could just a few who don't hold. And gas stations,yes hold your money.... for 30 min yo 2 hours. No more at your joint its being held for days...unexceptable. especially for those who have to stand on every penny for every hour day week and month of the year. Some ain't got it like that to have $150 kept from them. I'm not attacking you my good man I'm glad to see you care enough to respond. But your info wasn't quite accurate