Big Wash Laundromat West Valley 4.3

Big Wash Laundromat West Valley

Laundromat

Photos

Review Highlights

"Could be cleaner" clean machines
"Some washers were very dirty, but cost was compatible with my local laundromat" quality washers
"Super helpful ,,friendly service ,,Happy HolidayZ" friendly staff

Location & Hours

3520 3500 S, West Valley City, UT 84119

West Valley City, UT

Get Directions

Hours not available. Contact business for hours.

Recommended Reviews

51 reviews
Isaiah Carlisle
Isaiah Carlisle

Carmen is very kind & this is the cleanest Laundromat

Response from the owner

Thank you so much for your review, and congratulations! 🎉
We’re so happy to hear you had a great experience. Carmen will love knowing she made your visit even better, she really is a gem! And thank you for noticing how clean we keep everything, our team works really hard to make sure every customer feels comfortable here.

We appreciate you choosing Big Wash and hope to see you again soon! 💙💚

Kyle Johnson
Kyle Johnson

I’ve been here a couple of times mainly to get some dry cleaning done and the prices are reasonable, the employees (owners?) keep their word on timeframes, and they are very kind people. I will keep coming here for sure.

Response from the owner

Thank you Kyle for the 5 star review!!

Liz Love
Liz Love

This is the cleanest laundromat I’ve been in; they are friendly and helpful.

Response from the owner

Thank you so much for your wonderful feedback! We’re happy to hear you found our laundromat clean and our team friendly and helpful. We truly appreciate your support and look forward to serving you again!

Kelsie Hansen
Kelsie Hansen

Been coming to this laundry mat since I was a kid I believe it has switched ownerships but I can definitely say the new owner has made this laundry mat more comfortable. They put in new machines and changed the flooring. It’s much brighter and has just a completely new feeling to it. Want to give a huge shoutout to them for taking the time to do a huge upgrade.

Response from the owner

Kelsie, we sincerely appreciate your 5 star review!! We are the new owners and new this place had great potential, just needed a facelift. Thank you for being a longtime customer, without you, being in business is not possible!

Mr.Review
Mr.Review

The new washers and dryers are amazing — super fast, clean, and efficient. The best part is that you can pay with a credit card, which makes everything so much easier and convenient. No more searching for quarters! The place is clean, machines work perfectly, and the whole experience is smooth from start to finish. Highly recommend to anyone in the area!

Response from the owner

Thank you so much for this amazing review! We’re thrilled to hear you’re loving the new washers and dryers, we worked hard to bring in machines that are fast, efficient, and give you the best clean possible.

Being able to pay with a card really does make laundry day easier, and we’re glad you’re enjoying the convenience!

We appreciate you noticing how clean and smooth everything runs. Our team works every day to keep the place in great shape for you.

Thank you for the recommendation, it means a lot to us! We hope to see you again soon. 💚💙🧺

Kavon
Kavon

My company uses this laundry service regularly for around 6 months per year. They are a dependable service for having linens washed, folded, and packaged in a timely fashion. Staff is always available to take care of our needs at inconvenient times. Huge thanks to Mr. Kim for being dependable.

Response from the owner

Thank you for the 5 star review!!

Maggie Dylan
Maggie Dylan

I've been going to this laundromat for a month and they just raised the prices this week and also adjusted their dryers down one minute, plus adjusted them so they switched from hot, where I put it, to cool after 8 minutes. Nothing was dry after drying them for 40 minutes. No, I didn't overload them. They are the same exact loads I have been putting in every single week.

(Update) It's gonna be all the dryers because it's your software, which means it was done on purpose. I literally spent twice as much this week as I have the last few weeks per load and didn't get fully dry.

Response from the owner

Hello Maggie, we haven’t raised our prices since we installed the equipment in November of last year. If you would like to call us, we can issue you a refund and hopefully you could show us which dryer isn’t working, so that we can fix it. 801-347-9580

Nona Smith
Nona Smith

I used to come her twice a week but I think I’m going to pause. Staff has changed and the atmosphere is not so good. Bad experience last weekend and today…

Response from the owner

Hi Nona,

Thank you for taking the time to share your feedback. We’re very sorry to hear about your recent experiences, that’s not the atmosphere or service we want for any of our customers. We’ve recently had some changes, and we’re working closely with the team to ensure consistency, friendliness, and a positive environment at all times.

We’d really appreciate the chance to learn more about what happened during your last visits so we can address it directly. Please feel free to reach out to us at (385) 977-9803 or speak with a manager on your next visit.

Thank you for being a loyal customer, and we hope to have the opportunity to welcome you back and provide the experience you expect and deserve.

Lynna N
Lynna N

For awhile now, I've came to the Cleaning Concern about twice a year. Recently, my dryer broke down. Therefore, I'm spending so much money just going there. (They should be happy, that they have a customer like me to make them rich!) So the first week I went I washed and dried my clothes. It went well, although there isn't much carts for people to use. I spent over $40 washing and drying. I thought it was ridiculous, and I need to go there once a week to do laundry, I am not willing to spend that much again. So, I washed at home and bagged it up and took it there to dry. The second and third time was okay. The fourth time, I guess the owner was getting tired of seeing my mother and I, and he deliberately went up to my mom yelling at her that she cannot use more than two dryers. I came up behind him and said that she and I are doing laundry. The sign says if you're "Only" drying, please use 2dryers. My mother was just drying but I needed to wash a comforter, therefore, I could use MORE than 2! And that day, the owner keeps coming near our dryer and checking our stuff, as if we stole something.! How pathetic! I am NEVER!, going to that place again. I would NEVER recommed it either. Horrible staff and it's Filthy!

Response from the owner

Hello Lynn, we are the new owners and thank you for taking the time to review our company. We will try to make your next experience with us 5 stars.

Tamara Bushey
Tamara Bushey

The website clearly states they’re open until 10 pm…it would be nice if someone told the staff that. We went in at 8:45 pm and the woman laughed at us and said they were closed. Either update your website or train your people better. Rudeness and closing whenever you feel like, regardless of posted hours, is NOT good customer service. I will be finding a new place to do laundry.

Response from the owner

Tamara, we do close at 10pm and we review our cameras every night and also see when attendant leaves. Please call if have any questions 801-635-6623

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