Wag N' Wash Natural Pet Food & Grooming 3.1

Wag N' Wash Natural Pet Food & Grooming

Laundromat

Photos

Review Highlights

"The staff is extremely friendly and very helpful, never pressuring or forceful, you feel comfortable and at ease" friendly staff
"The staff is extremely friendly and very helpful, never pressuring or forceful, you feel comfortable and at ease" helpful attendant
"nice people , clean place" clean machines

About the Business

· In-store shopping · Delivery

Location & Hours

4 Scamman St Ste 24, Saco, ME 04072

Saco, ME

Get Directions

Hours not available. Contact business for hours.

Recommended Reviews

32 reviews
seth perry
seth perry

Tomi is
Top notch!

Response from the owner

Thanks, Seth! We're so glad to hear that Tomi is top notch! Keep 'em Waggin'.

Ashley Mary
Ashley Mary

We LOVE the products we can get from our neighborhood pet store.

Response from the owner

Thanks, Ashley! We're so happy to hear you love our products. It's neighbors like you that make our store a special place for pets and their people. Keep 'em Waggin'.

George Trudeau
George Trudeau

Great place to get kitty food

Response from the owner

Hi, George! We're glad to hear you found the purr-fect food for your kitty at our place. We always strive to stock the best for our furry neighbors. Keep 'em Waggin'.

Anne Chetwynd
Anne Chetwynd

The Groomer is very accommodating and kind to the pups. Recently my 100 lb dog rolled in the dirt and was covered from nose to tail. I needed an emergency wash, the staff helped me get him into the self dog wash. They go beyond just a store and service.

Response from the owner

Thanks for sharing your pawsitive experience, Anne! We're so glad our team could lend a helping paw when your pup needed it most. It's wonderful to hear that you felt supported and cared for. Keep 'em Waggin'.

Jen
Jen

I only recently started shopping here because they are one of the few local shops who carry the specific kibble our newest four-legged family member eats. They offer it at a cheaper price than other local and online retailers. On top of that, they offer amazing coupons for those signed up for their rewards program. For a small shop, their prices on their products are comparable and sometimes cheaper than other larger stores. When I'm in the area, I'll stop in on a whim to see what they have on sale or clearance, and I always walk out with something in hand. The staff is extremely friendly and very helpful, never pressuring or forceful, you feel comfortable and at ease.

The grape treat toy was the best find for us. We wanted a treat toy with a kibble-sized opening. All of the treat toys we found had big openings that wouldn't work. This was in their clearance section, again when I stopped on a whim. Was so happy to find it, and Winnie is having a great time with it.

Response from the owner

We're so glad you and your newest four-legged family member enjoy visiting our shop, Jen! It's lovely to know that our selection, prices, and rewards program meet your needs. We're also thrilled that Winnie is having a great time with the grape treat toy. We appreciate your kind words about our staff and look forward to seeing you and Winnie again soon. Keep 'em Waggin'.

Angela Dupuis
Angela Dupuis

So nice to have a neighborhood pet store, especially for those last minute needs. Don’t get your hopes up though, Google says they close at 8pm but here I am at 7:24 with the doors locked. Lights on, two employees standing there in the window to tell me they’re closed. Before it even hit 7:30 3 other customers were turned away in the same manner.

Response from the owner

Hey Angela, we love being your neighborhood pet stop, but we're sorry to hear about the early closure. We understand how frustrating that must have been. Please give us a call at 207-331-8665 so we can look into this further. Thank you, Wag N' Wash.

K Harbour
K Harbour

Prices are not bad. Store is clean and well organized. I waited in line 10 mins for someone to ring up my order. Not once did the cashier tell me it would be a moment while she scheduled a groom over the phone. …

Response from the owner

Hi, Neighbor. We're disappointed to hear you had a less than satisfactory experience. We want to do everything we can to turn things around for you. If you'd like to give us another chance, please reach out to our store. Keep 'em Waggin'!

S M
S M

Very patient and kind with my anxious dog.

Response from the owner

That's wonderful, Neighbor! We're glad to read our team does a great job with your furry friend. We'll continue to do our best and hope to see you both again soon. Keep 'em Waggin'!

Omniseed
Omniseed

Nice place, solid selection and a good range of prices, friendly and decent staff

Response from the owner

Neighbor, it's always our pleasure to help out! We're glad you're happy with our product selection and friendly service. We appreciate your support and look forward to your future visits! Keep 'em Waggin'!

Matthew Gault
Matthew Gault

Very, very poor experience with their grooming staff.

Paid $90 for my golden retriever to get groomed. Specified that I wanted his ears, legs, belly, and rear trimmed and for his coat to be thinned out. They told me 2-2.5 hours.

Instead, they gave him a bath and cut his nails, and that’s it! They did not give him a haircut. And it took 3.5 hours. The director took 3 days to get back to me (they told me she’d call within 1 day) and said I’d have to drive back to Saco because they can’t process refunds over the phone (??).

Stay away from this store and especially the grooming service.

Response from the owner

Hi Matthew, we're sorry to hear about your experience with our grooming service. It sounds like we missed the mark on meeting your expectations, and we understand how frustrating that must be. Please reach out to us at 207-331-8665 so we can address this further. Thank you, Wag N' Wash.

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