Laundromax 4.5

Laundromax

Laundromat

Photos

Review Highlights

"Friendly and clean" clean machines
"Friendly and clean" friendly staff
"Becky was very helpful tonight" helpful attendant

Location & Hours

23 Aiken Ave

Lowell, MA

Get Directions

Hours not available. Contact business for hours.

Recommended Reviews

100 reviews
Michael Mendonca
Michael Mendonca

I am a frequent customer here at the laundromats in the Lowell area. I do my laundry in the early hours between 1 :00 and 3:00 a.m.. quite often there is a Young laundromats representative on staff. ( I believe he is a manager) by the name Nathaniel or Nate is what he likes to go by. Just through frequent simple observations. It seems that This young man doesn't seem to have pause button. He is always cleaning something or Dusting, or sweeping. And he always makes time for the customers. You would think at those hours and it went on staff would have been tired or have some type of irritated attitude. But not this young man. He is always welcoming to whoever walks in the door. And always finds the time to greet them with a smile. It is rare to see a young man like him use such professionalism and demonstrate pride in his work. And clearly he knows that no one's looking. (Or so he thought) I am only sending this message because it would seem a shame that his efforts go unrecognized. He demonstrated the characteristics of what a manager should be resembling. It is of my opinion this young man will go for and whatever he pursues. Just with his core characteristics and values..

Thank you
Michael L Mendonça

Response from the owner

Thank you for taking the time to share your detailed feedback! We are thrilled to hear that you have nothing but amazing things to say about our team at Laundromax and what we offer. We look forward to serving your laundry need again soon.

Gemima Banks
Gemima Banks

My first time at Laundromax, was a very satisfying experience because l met the angel 😇 of this place. I arrived at Laundromax exhausted. I took a Uber to bring me at a Laundromat near to me. But cause of the marathon, we couldn't find a place. The uber dropped me finally at Laundromax. And Ashley took great care of me. She is the kindest person I ever met. She take time to talk to people, she is very good 👍 for this job. I think that with her, Ladromax will be always the best.
Thanks Ashley for your help. I ADD 10 MORE STARS FOR HER.

Yunior Diaz
Yunior Diaz

Thank you for your feedback. We appreciate your support and look forward to you visiting our laundromat again, soon.

Response from the owner

Thank you for your feedback. We appreciate your support and look forward to you visiting our laundromat again, soon.

karen Caisse
karen Caisse

Ashley is awesome

jenny Wanganga
jenny Wanganga

Awesome laundromat around Lowell the best one great customer service

Hilary
Hilary

Becky is awesome. I haven’t had the need to use a laundromat in over 10 years and had no idea what I was doing. Becky is super warm and welcoming and didn’t make me feel like an idiot for not knowing what I was doing. Going through some unfortunate life stuff and she made my day brighter (along with my clothes!). The washers are super fast (AND big…so easy if you have kids or don’t like to do laundry often lol) and there’s a free dry. I know where my laundry spot is now :) Parking is super convenient, too!

Response from the owner

Thank you, Hilary! We appreciate your positive feedback and are glad to hear that you had a pleasant laundry experience with us. We look forward to serving your next laundry needs soon.

Raquel Leslie
Raquel Leslie

We appreciate your feedback and look forward to you visiting our laundromat again soon.

Response from the owner

We appreciate your feedback and look forward to you visiting our laundromat again soon.

Anthony Fells
Anthony Fells

Always clean and amazing stuff

Manoucheca Casseus
Manoucheca Casseus
Jackie Morales
Jackie Morales

On Tuesday I visited the site to do my laundry but when I came in I was surprised it wasn't Rubon it was someone named Marv and. In 2 hours I was there he slept at the desk with his hood on never looked up at usually when it's Rubon he's always walking around cleaning and taking care of the store I was shocked

Response from the owner

Thank you, Jackie! for sharing your feedback. It truly gives us an opportunity to become a better laundromat. We would really like to hear more regarding the issue you mentioned so that we can provide a better experience for our customers. Please reach out to us at laundromax.com/contact/

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