Load Laundromat 4.3

Load Laundromat

Laundromat

Photos

Review Highlights

"Really affordable and nice staff" affordable prices
"They are so friendly and take great care of my clothes" friendly staff
"Wonderful people, fast service, great quality and very accommodating" fast service

Location & Hours

602 E 14th St

New York City, NY

Get Directions

Hours not available. Contact business for hours.

Recommended Reviews

100 reviews
vanessa wanderlingh
vanessa wanderlingh

I love the crew at Load! Liz & Lala (all of the staff really) are kind, professional, and treat my garments with love and care. They are conscientious, communicative, and provide exceptional service. My garments have never been lost and when they come home they smell terrific. I am so lucky Load is right across the street; I recommend them to all.

Thank you Load! My clothes and I are so happy you are our neighbor! Wishing you many years of success! ❤️

Response from the owner

You're seriously too kind for this review, Vanessa! It's always our pleasure to take care of your garments and we love seeing you when we do. Hoping you enjoy this holiday weekend and we can't wait to catch up with you again soon! -Helen A., Manager

Arthur Sebbah
Arthur Sebbah

Been a customer for a year now. Good service, lady on the phone is really nice and accommodating :)

Response from the owner

Hey, Arthur, we can't express how much your support means, and how much we love helping you. Whenever you need us, don't hesitate to reach out! -Helen A., Manager

ironman2416
ironman2416

The place is awesome the staff is very helpful clean environment. If you need supply you can buy very knowledgeable stains

Response from the owner

Glad we can make laundry day a little better by providing everything you need to get it done.

Helen A., Owner

BOSS Hill152
BOSS Hill152

Thank you, Boss, for taking the time to leave a review! We appreciate your support.

Response from the owner

Thank you, Boss, for taking the time to leave a review! We appreciate your support.

Taras Hill
Taras Hill

Always very good. Laundry is fresh and folded very neatly. Staff exceptionally polite and nice. No complaints whatsoever.

Response from the owner

Thanks for letting us help out, Taras! Always here to keep your wardrobe and linens fresh going forward. -Helen A., Manager

Justin YAYOS
Justin YAYOS

Cheap and very close by

Response from the owner

thank you Justin!

Inkeri K
Inkeri K

I'm happy with the service I've got.

Response from the owner

We're glad to know you liked our service, Inkeri! For any further needs, don't hesitate to reach out to us.

Helen A., Owner

t.c.
t.c.

Would literally never go here again. I got charged a bathroom rug cleaning fee ($6) which would have been fine if I was informed that that is an extra charge. When I informed the desk attendant to point it out to me for reference so I know for next time I was informed that it is only in the system. Not sure what that means, but ok. I also realized a few days later that ALL of my bra wires are ruined. These are bras I’ve had for 8+ years. So not only was I overcharged, but now I have to spend extra money to replace everything. This took me from expecting to pay around $30 to actually having to pay $70+ just to replace my quality bras. I decided to give this place a shot since the laundry in my building wasn’t working for 2 weeks - but I will never come back. I am really disappointed and would not recommend this service.

Response from the owner

Tiffany, we're sorry you had a negative experience here. Asking us to notify you of any potential extra charges is not an unusual request. We're concerned to hear that you felt you were overcharged. You can see a list of our charges for various household items on our website. While damage to clothing is not a normal experience here, unfortunately, we are not responsible for any damage caused by the cleaning process. We hope you'll give us another chance to earn your trust with our convenient, communicative, clean laundry services in the future. -Helen A., Owner

Dina
Dina

Very convenient, often dropped off early, never an issue, friendly service

Response from the owner

Dina, thanks for taking a moment to leave this great show of support for our services. Let us know if there is anything we can do for you next time and keep ordering through our app for the easiest way to do laundry. -Helen A.

Lir Nos
Lir Nos

Highly recommended laundromat! I’ve been going here for almost 2 years and just love the place! Everyone is so welcoming and nice and helpful. I Never hesitate to ask for help for any issue and the workers do whatever they can to help make laundry day easier! Perfect neighborhood laundromat, love the owners and the workers!

Response from the owner

Thanks for using our laundromat and taking the time to leave this great show of support for our staff, Lir! We want every customer to have a nice experience while they're here. You're always welcome at our place! -Helen A.

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