Load Laundromat 4.3

Load Laundromat

Laundromat

Photos

Review Highlights

"Really affordable and nice staff" affordable prices
"They are so friendly and take great care of my clothes" friendly staff
"Wonderful people, fast service, great quality and very accommodating" fast service

Location & Hours

602 E 14th St

New York City, NY

Get Directions

Hours not available. Contact business for hours.

Recommended Reviews

100 reviews
Thomas Mullins
Thomas Mullins

Super friendly service. Took great care of our needs. CLEAN!

Response from the owner

Thomas, thanks so much for the kind words! We're thrilled you loved cleaning your clothes with us.

Krys
Krys

Worst place ever! The people who work there are very rude and have no manners. They never go out their way to help you they get upset if you ask for help. The dryers are always broken. Atleast 5 do not work. They never have any space available to wash or dry because they take up all the good dryers and washers for dry clean. Horrible service. Horrible people. Would never go there again! Beware

Response from the owner

I'm sorry you haven't received the help you've needed when you were here in the past. We're always improving and hope you'll return for the chance to show you our best. -Helen A.

Matias Almeida
Matias Almeida

I love the vibe of this place. Catalina is a hard worker who's always willing to help. She taught me many things about taking care of my clothes. I've forgotten things, and she puts them away for me. The machines work fine. I recommend going in the mornings, when there are fewer people.

Response from the owner

Matias, we're happy to know that Catalina offered excellent service and useful laundry advice. Our aim is to make your laundry chores convenient and pleasant. We're pleased that you find morning visits suitable. For any further needs, don't hesitate to reach out to us.

Helen A., Owner

Kirk Miller
Kirk Miller

Excellent Pick-Up/ Delivery Services!
Excellent Communications during the entire process!

The folks at Load Laundromat, make this process super easy!

They will be our preferred laundry services when we return to NY!

Response from the owner

Thanks for sharing your thoughts, Kirk! We just want to make life easier for you with our app and service. Can't wait to help out next time! -Helen A., Manager

Robin Deodharry
Robin Deodharry

Great service, professional and reliable. They are very accommodating with pick up and drop off. Highly recommend!

Response from the owner

It was a pleasure doing business with you, Robin! Don't hesitate to choose us again soon.

Helen A., Owner

Wanda Vlogs
Wanda Vlogs

Thank you, Wanda, for taking the time to leave a review. Your feedback is appreciated, and we look forward to hearing more from you in the future.

Response from the owner

Thank you, Wanda, for taking the time to leave a review. Your feedback is appreciated, and we look forward to hearing more from you in the future.

Felix Garcia
Felix Garcia
Kaira Concepcion
Kaira Concepcion

I always wash there. María Fernanda is very attentive and helpful. Excellent service.

Response from the owner

Thank you, Kaira. We're glad to hear you're enjoying our service and appreciate Maria Fernanda's attention. Your support means a lot to us.

Sam Hersh
Sam Hersh

First, I already love Load Laundromat because it’s close to home. Second, they have plenty of machines, and for some reason, I always get there when there are just a few people around. So, it’s always a quick business. Lastly - and most importantly - I love the cleaning quality. Thank you so much, Load Laundromat. You help me a lot when I am busy, which is pretty often.

Response from the owner

We appreciate the feedback and your support, Sam! You can always count on us for help when it comes to laundry day. Hope to see you back next time you need help cleaning your clothes. -Helen A., Owner

Reese Whitley
Reese Whitley

Absolutely absolutely ABSOLUTELY never again. They are probably one of the most unprofessional and overall disorganised laundromats in the lower east side. My laundry was lost, including a whole comforter, sheets, and a pair of Rick Owens cargos worth over 1k. What did they do? Shirk accountability. They left my clothes at the bottom of my 5th floor walk up and then charged me door to door delivery.

Money doesn’t trump customer service. Because once that goes out the window it’s only a matter of time before the very people you’re rude to stop supporting you. as an Estate Manager I have a large network in which we recommend companies to each other, and I will make SURE I tell everyone to not bother.

Response from the owner

Reese, we sincerely apologize for the unfortunate incident with your laundry. We must provide effective service, and we deeply regret losing your items. We understand your frustration, particularly given the loss of valuable belongings. Please be assured that we are taking your feedback into account and will improve our processes to prevent such occurrences in the future. We hope to restore your faith in us should you wish to give us another chance in the future.

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