Neal's Flooring, Inc.

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Victoria Sammis

At one time I enthusiastically praised and referred others to the company. What I learned is if you have a customer service issue, they rate poorly. Long story short, the company wants to charge me for a mistake made by their technicians. No big deal, mistakes happen and the company corrected the problem. The issue is that we should not be charged for their failing to follow protocol, which caused an issue with the floor. We had a history of giving Neal's Flooring a good amount of business and they refused to give us good customer service and agree to credit us for their error. Several emails and a letter to the owner were written with a full explanation of events and pictures to show the issue, with no satisfaction. Be aware consumers - I'm looking to do more floors, but will find a new company.

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Terry Skowronek

We worked with Neal's Hardwood Flooring over 10 years ago, and our original wood floors still look amazing. So when we decided to install additional wood flooring, we knew exactly who to call.

As expected, the sales process was outstanding. The team took the time to educate us on various options, clearly outlining the pros and cons of each. They even came to our home three separate times to help us select the perfect product.

After the floors were installed, we noticed some issues—the floor creaked and felt spongey in certain areas. Neal’s responded immediately, coming out the very next day. They quickly acknowledged that something wasn’t right and took swift action to address it. Ultimately, the issue was traced back to the material itself.

That didn’t matter to Neal’s. They took full responsibility, sourced new material, removed the entire floor, and reinstalled everything from scratch—all within two weeks to minimize our inconvenience (their words, and they meant it!). There was no spin, no finger-pointing, and no talk of additional costs. Just accountability and action.

It's easy to praise a company when everything goes according to plan—but what truly sets Neal’s apart is how they handle things when they don’t. That integrity and dedication is exactly why we’ll continue to return to Neal’s again and again.

A heartfelt thank you to everyone on the Neal’s team!

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Stephanie Elliott

Very happy with our experience at Neil’s. Mark DelRocco showed me many options and samples before I selected the right one to replace the carpet in our rooms. Install only took 5 hours and we were happy with the process.