Pearl Street Laundry & Dry Cleaning

I

Isabelle M.

Don't rely on their official hours in the morning, the staff is often up to an hour late to open up. Don't leave your laundry unattended - the staff will remove your laundry into a ( sometimes dirty) cart, dropping things on the floor and so on. Staff is often pretty sassy too, washing their own laundry and kicking customers out for that. Homeless people have their hotspot one block away and often come to hang out or wash. In addition, they raised their prices three times in the last 9 months. Most expensive laundry in the area - not worth the money.

F

Freda Wiley

It's small, clean and convenient. The woman in charge was helpful and respectful. The customers cleaned up their mess when they made one which was very helpful since there was only one person there to clean the whole place. I like it a lot.

J

Jennifer Logan

Probably the cleanest laundry I have ever been in. The prices were reasonable and the staff was friendly.

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Leslie Finger

Hours are constantly changing with no apparent logic. I cannot rely on this place anymore. Please, somebody else, open a competing laundry place across the street. We in this neighborhood need a reliable place, not a joke of a business!

D

David Riche

Was not open at indicated hours. A couple other ppl came by while I was standing there and said one day they didn't open until noon. Completely unreliable, can't imagine what they'd do with my clothes.

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N Neil

Expensive, $4.50 to wash, and tight quarters in general. the machines are lined up on one wall and the dry cleaning is in the opposite corner.
There is only one wheeled basket. The dryers are right behind the machines less than 2 feet away, which sounds great in theory when you are dealing with mobility issues like I am, but I noticed that because it is not an open space (more like a narrow hallway) people are brushing past you physically to pass you. You have to make an effort to make space and some gross guys like to try to take advantage of this to get close.
The cameras are not motion activated and seem to go off randomly.
I had someone mess with my clothes twice there because the dryers don't lock only the washers do, and throw a couple of their stinking things in with mine, causing me to have to rewash clothes that had dried.
The change machine is often broken too.
I made the mistake of being there at 9:01PM. The lights literally shut off on me. I thought a staff member would show up and at least ask me to clear out. Nope. No grace period here. My clothes were on their last 5 minutes drying. I had to grab my stuff and walk out in the dark.
Also staff will be in the dry cleaning section having inappropriate conversations. Last time laughing about supporting Human Trafficking, how it is not their fault and how people get what they deserve. What?! That was the last straw. You are not getting my business.

S

Sophie Lemire

Great experience with drop off: efficient and friendly

A

Alex Ludwig

The owners are super kind and generally great people! Laundry machines work great as well!

A

Alice Wilson

Their washing machine ripped my laundry for the second time! The manager said they have nothing to do with it and told me never come back!

I have been using the laundry machines here for over two years now. The first time my laundry got ripped was when the management changed. I told that to one of their employees and she only told me there is nothing she can do about it. She also said it is not going to help if I talk to the manager. Ok, since this is the first time this happened over a long time, I won't blame them.

The second time was with a new staff. She took all my stuff out of washing machine when I was putting another load into the dryer. She said there are people waiting to use THE washing machine, while there are apparently two others available at that time. I wasn't happy about it because I know how my socks get hidden in the machines sometimes and it is likely to lose one or two without attention. And that happened!

Worst of all when I finally started to put that load into the dryer, I found my towel got so dirty. I thought that it came from the towel being dragged on the ground when she took my stuff out. But she insisted that it's coming from being stuck in the washing machine. She didn't want to fix the dirtiness so the manager came to talk to me. The manager said it is what it is unapologetically and put detergent on it and flushed my towel in a dirty sink. In the end I wasn't able to take a picture because he cleared the evidence. The manager handed me that towel with a lot of residual detergent on it, and said he did me a favor by "cleaning it" in the dirty sink. I asked him if it's possible to wash it with the washing machine to at least get the detergent off. He said, “I already removed the mark so no, nothing more I will do, and just don't come back ever again!”