Results

C

Craig Miller

I've through several times since I moved back to Minneapolis. 'Tish is kind and pleasant. She makes it easy for old guys like me. Hey bosses at Pilgrim! Keep her in your future plans, she makes Pilgrim a better place.

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Matthew Hansberry

Brought a suit and three white shirts. It was ~$90 and EVERY SINGLE WHITE SHIRT IS NOW STAINED. I truly doubt they cleaned any of my shirts. I will not be back

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Gabriela Sgambati

I have never been one to leave a review, but I have never been so disrespected by customer service employee like I was at Pilgrim Dry Cleaners. I needed to get my 6 formal dresses cleaned back in September (my mistake to do them all at once at a place I’ve never been). The dresses came back shrunk at the seams. I, being like any reasonable person, did not try them on until my next function a months later. A dress’s out-layer mesh was bunching at the seams while the inner fit fine. I then went into the cleaners in November to ask what happened. Two employees told me something was wrong, so the location manager kindly took them in her care to show their regional manager, Wanda. Wanda claims to have 40 years of experience in the business, but she lacks sympathy and good communication skills. To consistently imply a young woman in her 20s is the reason 6 dress that fit one month prior, is beyond rude and insensitive. I even showed her images of where the dress is loose fitting and shrunk at the seams, but Wanda insisted it was my fault. After almost two months of calls, she gave the dresses back and tried to charge me for recleaning them even though I did not ask her to. Upon return of the dresses, one had a rip by the zipper and the other had decorative flowers frayed/ripped. Wanda then said it’s not their fault because the manufacturer didn’t make the flowers with finished seams. But why clean a dress if you know you may ruin it? Wanda spoke over me, talked down to me, and never once stopped talking to allow me to understand the situation. She finally agreed to fully reimburse me my $250. However, I have only been reimbursed $166. On our last call, Wanda yet again talked over me and hung up the phone without allowing me to respond. Wanda, I will happily honor your request and never step foot in a Pilgrim Dry cleaners Again, and neither will any coworkers, friends, family, or acquaintances.