Pratt Abbott
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About the Business
Dry cleaning, wash dry & fold, attended laundromat.
Location & Hours
420 Alfred St Ste 157, Biddeford
Biddeford, ME 04005
Hours not available. Contact business for hours.
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51 reviewsI've called during their open hours and it rings once, then someone picks up the phone, says nothing, then hangs up.
Hi Nicole, sorry you've been frustrated trying to get through to a customer service representative. We appreciate your feedback!
This is my usual go to laundromat. I usually go on Sundays but I decided to go in today. Usually on Sundays, there is a very nice woman that works. Today however, the woman that was working was extremely rude to me and multiple other customers. While I was getting my change out of the machine, the machine was out of coins and I simply asked to get my two dollars. She got all irritated and I was told that I “better hurry it up” She also had her mask off a few times as well which is absolutely not okay during a pandemic.
Hi Eva, thanks for sharing your experience at Pratt Abbott. We are so sorry you received poor customer service at your last visit. We will address this immediately with the staff. We appreciate you giving us this opportunity to improve our service. Thanks for your business, and we'll see you again soon.
Clean place dry cloths good
Thanks, Holly! We appreciate your business.
I love the workers Lisa and Veronica they are wonderful
Thanks for the 5-star review! we'll share your kind words with Lisa and Veronica and the management team.
The older lady that works at this place is not a nice person. You think if some one was in the service indusrty they would at least be semi personalable. However this woman is just plain rude. Plus the dryers don't get hot enough to dry and it take 25 cents for 5 minutes so your there a while
Hi Tammy, sorry you had a bad experience at Pratt Abbott. We hope to have the chance to make it right.
Hi Lauren, thanks for the 5-stars!
Hi Lauren, thanks for the 5-stars!
Hi Jenna, thanks for the 5-star rating!
Hi Jenna, thanks for the 5-star rating!
The employees aren’t friendly, they’ll openly gossip and complain about other customers and employees amongst each other.
While the storefront is clean, the personalities and attitudes are not. This was a horrendous first impression on local laundromats and dry cleaners
I wouldn’t recommend this company to any friends or coworkers.
Hi LeeAnna, we're so sorry you had a poor experience with our staff. We will investigate and take this opportunity to reinforce good customer service. Have a great day.
Hi Cass, thanks so much for the 4-star rating. We hope to earn 5 stars on your next visit!
Hi Cass, thanks so much for the 4-star rating. We hope to earn 5 stars on your next visit!
Great service and very friendly staff. Will definitely be back!
Thanks so much for the 5-star rating and great review! We're so glad our staff provided excellent customer service. See you again soon!