Quantum Laundry Lounge 4.6

Quantum Laundry Lounge

Laundromat

Photos

Review Highlights

"Very clean, great staff" clean machines
"Fast, easy and great coffee while waiting" fast service
"The staff are so kind, helpful and friendly" friendly staff

Location & Hours

409 W Fireweed Ln Ste. D

Anchorage, AK

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Hours not available. Contact business for hours.

Amenities and More

Servicesplaces.singleplatform.com

Recommended Reviews

100 reviews
Emm B
Emm B

Laundromat and a coffee bar…genius! Great, high speed washer and dryers (60+), baskets for easy loading and unloading, many tables for folding, free wifi and a FULL service coffee bar. You know a place is well run when the manager is slinging coffee himself; thank you Spencer!

Response from the owner

ahhhhh we love Spencer, glad he was there to whip up a coffee drink. And thank you for taking the time to give your feedback on Quantum. We really you as our customer and hope you will be back!

Kalina McKee
Kalina McKee

Sunday night note on the door saying last load 8 pm so I leave

Monday night, washed and had 3 dryers of clothes going while leaving for the next door car wash. Arrive at 9:14 to the lights in and locked doors. The phone number listed went unanswered. Another patron arrives to get her clothes. The employee who was clearly still inside didn’t come to the door despite it being knocked on. Lights eventually went off around 925

Had to close my office the next morning to retrieve my cold, not completely dry clothing that hopefully hadn’t been gone thru. The manager on duty was frustrated with the situation as I explained it to her and was gracious enough to provide the owners number.

Here probably the worst part of the situation: upon texting Julian explaining the issue the response was odd. To say the least. While I was thanked for the information it seemed the focus was more on the staffing and not the solution. It really was none of my business that (insert name here) had to close and (insert another name here) was no longer with the company.

Not once was an apology given.

After explaining it took a span of 3 days, time from work, money spent in the facility as well as more money spent on drying elsewhere one would think customer service would have been existent. Nope. Nothing. No sorry, no here’s your money back, no credit applied to an account, nada. Not even a fake plea of hopes for me to try them again.

Which, I won’t.

Response from the owner

I am really sorry to hear about your frustrating experience, Kalina. You unfortunately hit a perfect storm of staffing issues; this is not our usual MO. We are very sorry, We do hope you give us another try someday.

christie Jones
christie Jones

Hi Christie, we are sorry to see the 2 star review. Can you let us know what we can do better?

Response from the owner

Hi Christie, we are sorry to see the 2 star review. Can you let us know what we can do better?

Jennifer Warnke
Jennifer Warnke

WOW this was an amazing Laundromat. Very clean, great staff. Fast, easy and great coffee while waiting!
Thank you for this easy alternative while I'm far from home.

Response from the owner

You’re very welcome! Thank you for the kind words! ☺️

Breeana Giddings
Breeana Giddings

Wow! Our washer broke down and we needed a laundromat. After having a negative experience at one last week, my husband found Quantum online. What a delightful experience! The facility is so clean and bright, all payment can be done electronically so no need to find an atm or deal with tokens or quarters. Lots of space to sit and enjoy a coffee or smoothie from the cafe, big windows letting in lots of sunlight, great music playing… and the nicest young woman helping us navigate everything! I will absolutely only come here from now on. If comfort, cleanliness, and good service are your priorities this is the place for you!

Response from the owner

So glad to hear that we could be there for you! 👍🏻💕Come back anytime you want to handle big items, or knock out a week’s worth of laundry in one go! …

Ashley Hicks
Ashley Hicks

This place is by far the best, most cleanest, and nicest laundromat I've ever been to and will keep coming back! The staff are so kind, helpful and friendly. Family friendly is a major ➕️. We drive 4 hours once a month to do our laundry and ❤️ the experience is like home away from home. This place makes doing laundry like a little vacation for yourself. Get a cup of coffee from the cafe, play a little fussball or do some college homework using their free wifi!

Response from the owner

Thank you, Ashley! We try hard!

Jay Kurtz
Jay Kurtz

Polite and friendly staff. Easy drop-off / pick-up service. Reasonable price. Super timely response to new client.

Response from the owner

Thank you for your review! We’re glad you had a great experience and appreciate your support. Hope to see you again soon!

Tracey Banfield
Tracey Banfield

It's awesome neat technology computer for. Washing and dryer. And the employee r sweet I m glad to meet Sonja that knows sign language

Response from the owner

Hi Tracey, thanks so much for your positive words. Did you mean to choose 1 star? 5 star is the best so we want to make sure the star rating is accurate since you said such positive things about us. Please let us know. Thanks again!

Sonja Capell
Sonja Capell

Friendly staff, coffee bar, updated washer and dryers

Response from the owner

Thanks, Sonja! We’re so glad you enjoyed the friendly service and our updated machines. The coffee bar is a favorite around here too! Hope to see you again soon.

Harrison Newman
Harrison Newman

thank you for the 4 stars :)

Response from the owner

thank you for the 4 stars :)

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