Rinse - Laundry & Dry Cleaning Delivery
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Review Highlights
Location & Hours
50 Terminal St Building 2, Suite 110-115
Salem, OR
Hours not available. Contact business for hours.
Recommended Reviews
100 reviews
i have used rinse for a while but seems like quality has gone down. latest bag came back still wet. it had been sitting for 4 days (i had a busy week and hadn't had time to put away the clothes until the weekend) In any case, it was still …
Hi Porsha - Thank you for taking the time to provide us with this feedback. First and foremost, we are very sorry about your damaged items. At Rinse, we always do our best to own our mistakes. We have an industry-leading reimbursement … More
Takes all the worry about having clean clothes at the ready away, great service! Would recommend to all
Hi Thomas - We're so glad we could help! We hope to see you again soon :)
Awesome experience from top to bottom. App is very intuitive, the communication is great, the people friendly and professional, and the cleaning quality fantastic. Any issues are resolved rapidly
Hi Greg - we appreciate the review and we look forward to serving you again soon!
I highly recommend this company. Amazing service amazing customer service very responsive, helpful and accommodating and a lifesaver when had major laundry machine issues!
Hi Stephanie - Thank you for taking the time to leave such a kind review, we appreciate you!
I used the Rinse Repeat while I was living in Somerville for a few months and I absolutely loved the service. Their text messages are super helpful for communicating with the delivery/drop-off drivers. They will give you updates on the days …
Hi Ishanaya - We're so glad we could help and hope to see you again soon!
They always organize the folded laundry, and, sometimes, they even fold and organize undies :') love these people
Hi Haley - We're so glad you have been enjoying your experience and look forward to seeing you again soon! :)
I've had good luck with them, though they are expensive. This evening I had a pick up time between 9 and 9:30 and when they arrived I only had one minute to respond. When I didn't see the text within a minute or so they left. They need to allow people to reply and not leave. Poor customer service in this regard.
Hi Kelley - Thank you for this feedback! We apologize for any issues you have had regarding your pick-ups. Our Valets are trained to wait 3 - 5 minutes for a response, so we are very sorry if that was not provided to you. In the future, … More
Rinse is overall a solid laundry service. The pick up and delivery is consistent, accessible and easy to use. Only critique is that they don't clean white clothing well! All my whites have turned out yellow over the years (since 2022). They …
Hello - We really appreciate your feedback and are glad to hear you find our service reliable and easy to use! That said, we’re sorry to hear that your white clothing hasn’t been coming out as expected. We understand how frustrating that … More
Great experience with Rinse. Takes all the hassle out of laundry day! Would recommend to others in the area.
Hi Connor - We're so glad you had a positive experience and that we could help! Hope to see you again soon :)
Great experience overall — excellent and affordable dry cleaning service with professional and reliable communication/status updates. They do exactly what they say!
Hi Nihal - We're so glad you've enjoyed your Rinse experience! Our Valet and Customer Care teams work hard to ensure everyone's experience is seamless. We look forward to seeing you again soon!
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