Soaps N Suds Laundromat & Car Wash 4.1

Soaps N Suds Laundromat & Car Wash

Laundromat

Photos

Review Highlights

"I will definitely will like to receive clean service for my truck again from Silvia and Patty" clean machines
"They were nothing short of helpful and assisted me in getting my issue situated" helpful attendant
"Only reason why I took it in this time was because I had a few gift cards and didn't want to waste them" card payment

Location & Hours

3612 Holland Rd

Virginia Beach, VA

Get Directions

Hours not available. Contact business for hours.

Recommended Reviews

82 reviews
George Castaneda
George Castaneda

They always take good care of my truck!

Response from the owner

We're glad to hear you feel well taken care of, George! Our team loves making sure your truck looks its best every visit. We look forward to seeing you again soon!

Samantha Brooks
Samantha Brooks

I finally brought my car in to the Lynnhaven Holland Road location for a detail after a recent road trip with my kids. I opted to have the interior vacuumed and conditioned and also a cleaning on the outside. It took almost five hours to be completed. When I picked up the car the guy was talking about how he only got a $1 tip for the entire day. So I went ahead and just gave him a $10 tip and left. Upon returning home I realized that they're still sunflower seeds under my seat, dead bugs all over the front of my car and overspray on the plastic areas of the interior that was not wiped up as well as the corners of the seat panels and parts of the dashboard was not wiped properly. The seats also still had spots on them that I easily wiped up myself . Since they were already closed last night when I realized it, I spent the majority of today finishing up the detailing of my car. Definitely not worth the $90 plus tip. The whole point of me dropping it off was because I did not have time to do it myself.

Response from the owner

Samantha,
Thank you for taking the time to review your last visit with us at Car Spa. I’m very sorry that we did not meet your expectations and left you with an unsatisfactory experience. We have measures in place to make sure all cars are cleaned properly and obviously the staff responsible for that failed in this instance. I would greatly appreciate the opportunity to speak with you more about your visit and also make arrangements to correct the issues. You can reach out to myself or any of our Management staff by calling 757-368-2732.

Thank you,
Tony Tobler
Senior GM
Car Spa Virginia Beach

Amanda Gasche
Amanda Gasche

Would not recommend. Paid for full service platinum. Windows are smeared, one wasn’t even touched. Didn’t even wipe down ANY of the doors at all. Didn’t vacuum the trunk or wipe it down. Manager apologized and gave refund (offered for another pass through with a different technician after bad mouthing the technician who clean our vehicle). Went to autobell with no issues!

Response from the owner

Amanda,

Thank you for your feedback, that sounds like an incredibly frustrating experience with us. I would love the opportunity to earn back your business and learn more about your trip to see us. Please reach out at your earliest convenience so we can discuss next steps.
Looking forward to hearing from you,
Josh Armond
Director of Operations
Joshua.armond@carspa.net

Duncan MacLeod
Duncan MacLeod

Took my son's first car here for an oil change and interior detail. It being a Saturday morning I knew it would take awhile and it did...no worries, they were spot on with the time estimate.
When we picked it up, we checked the quality of work...it was outstanding. We had a couple of questions that Tim was patient in answering very thoroughly.
Very satisfied with the level of customer service and quality of work.
Will ABSOLUTELY go back here to have my car done.

Response from the owner

Duncan,
We greatly appreciate you taking time to send us a 5 star review to let us know that you have been completely satisfied with our services. We value you as a returning customer and will keep striving to provide you with exceptional customer service while exceeding your expectations on all car care needs. Please feel free to reach out to myself or the management team while visiting our location if any additional attention or concerns that we may assist you with, because our team is always delighted to providing 100% customer satisfaction! Thank you for being the best part of Car Spa and we look forward to your next visit.
Tim Bothmann
Sr. General Manager
Car Spa, Inc.
3282 Holland Road
Virginia Beach, VA 23453
757-368-2732

jeff b
jeff b

Yusuf the manager was extremely professional. They did an amazing job on my truck. Unfortunately I came in 30 minutes before close and they still stayed late to make my truck look like new.jaique and Deondre did an Amazing job. Please tip these guys they work hard and deserve it!!! Will come back and recommend to everyone I know

Response from the owner

Hi Jeff, it's wonderful to hear your glowing feedback! We're glad you appreciated Yusuf's professionalism and the stellar work by Jaique and Deondre. At Car Spa Virginia Beach, we strive to ensure every vehicle shines like new, no matter the time of day. We look forward to your next visit and truly appreciate any recommendations. See you soon!

Breanah Stevens
Breanah Stevens

Earlier this week, my water bottle ended up leaking in my passenger seat and created this HUGE water stain 😭 desperate to get my seats looking decent again, a coworker told me about this place and decided to give it a try since the prices were actually reasonable. I must say, they exceeded my expectations. The 2 ladies that did my car made sure I was taken care of and my car hasn’t looked this great in a while. Definitely will be coming back in the future!

Edit: looking back at one of the pictures, I’ve noticed that there is still a water spot on my backseat, so I have to take a star away on that. But besides that spot, the rest of the car looks great.

Response from the owner

Thank you for the rating. Please feel free to let us know how we can earn a 5-star rating from you in the future. Great customer service is what we strive for at Car Spa!

Amber Sullivan
Amber Sullivan

While my car looks clean there are a few issues:
1. There is SO much "oil" in the car. Its everywhere. I feel like it needs a cleaning from the cleaning.
2. My 3rd row seats were down. They did not pull the string to put them up or come to get me so they did not clean the 3rd row.
3. They cleaned the windshield and the dash with an oily substance so when the sun reflects off it you can not even see.
I would go again because of the price but these needs some improvements.

Response from the owner

Thank you for sharing your feedback — we truly appreciate you taking the time to let us know about your experience.

The "oil" in the vehicle should be interior conditioner designed to condition and protect interior surfaces like plastic, vinyl, and leather, restoring their natural feel and preventing damage from UV exposure. I apologize that perhaps the some conditioner was applied to the windshield by mistake. Our quality control should have been done better.

Your feedback helps us improve, and we’re committed to making sure your next visit is a better one. If you’d be open to it, we’d love the chance to make this right — please feel free to reach out to us directly at 757-368-2732.

Samantha Parker
Samantha Parker

The actual car wash is good and the gentleman in the beginning who tales your money was very friendly, but the rest was not okay. I waited an hour for my car and I have the following issues: my car was not completely vacuumed (I took out my floor mat afterwards and was able to shake sand off still), my car was only halfway wiped down in the inside, there was oil residue left in a few places and I had a few handprints on the outside of my car from the people who do the final clean. My cup holders weren't even wiped down or vacuumed.

Response from the owner

Thank you for the feedback, Samantha. We apologize for the unhappy experience. We have no excuses for the negligence of our car care specialists. If your time allows, we would like to invite you back to our store and we will make that right for you at no extra cost. Your 100% happiness is what we care the most😊 …

Keasha Vaughan
Keasha Vaughan

After paying $34 and tipping $6 I noticed that they had not thoroughly cleaned my parents car. I then asked the young man why wasn't the ash tray vacuumed/ cleaned after I purposely left it opened I was told "We don't do all of that!" I then asked him wasn't that part of cleaning the car, I've never had anyone tell me that at any other car wash he told me "Well that's them but we don't do all of that." I was infuriated. I will never be going back there again and I will never recommend anyone else to go there. I've never experienced such poor customer service.

Response from the owner

Keasha,
I appreciate you taking the time to leave a review and share the experience you had with us. Please except my sincerest apologies, of course we clean ash trays . I am not sure of the circumstances or why you were told we don't do that as part of our service Please feel free to reach out to me or any part of the management team here and it would be our pleasure to redo the service for you.
Tim Bothmann
General Manager
Car Spa, Inc.
3282 Holland Road
Virginia Beach, VA 23453

Jose LFT
Jose LFT

Great service! I have been visiting this place for so long and never received a detail job like the one Silvia and Patty provided for my Chevy Suburban. I will definitely will like to receive clean service for my truck again from Silvia and Patty! THANK YOU for such a excellent job.

Response from the owner

Jose, we really appreciate your kind words! We're glad you enjoyed Silvia and Patty's exceptional detailing on your Chevy Suburban. Looking forward to seeing you and your truck again soon!

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