Soaps N Suds Laundromat & Car Wash
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Review Highlights
Location & Hours
3612 Holland Rd
Virginia Beach, VA
Hours not available. Contact business for hours.
Recommended Reviews
82 reviewsOn my way home, I drove into the setting sun. The interior of the driver‘s windshield was so streaked I could hardly see out. The area below the doors of my CRV was still dirty. Apparently their system doesn’t wash under the curved areas.R
We appreciate your feedback, Jim. We're sorry to hear about your experience and we'd like to make it right. Please reach out to us at Car Spa Virginia Beach on 757-368-2732 so we can address your concerns directly. Thank you.
Service is usually really good and I get my car detailed here quite often. The quality of the work varies. Sometimes it's great and sometimes is almost great. I am writing the review because on my last visit there,apprently I had 40.00 under my seat and it was found by the persons cleaning my car and returned. I thought that was pretty awesome. Also they have monthly specials but make sure and print your coupon out as they will not accept digital... Super frustrating since I had to go home to print my coupon out to then return.
Trisha,
We greatly appreciate you taking time to send us a 4 star review to let us know that you have been completely satisfied with our services. We value you as a returning customer and will keep striving to provide you with exceptional customer service while exceeding your expectations on all car care needs. Please feel free to reach out to myself or the management team while visiting our location if any additional attention or concerns that we may assist you with, because our team is always delighted to providing 100% customer satisfaction! Thank you for being the best part of Car Spa and we look forward to your next visit.
Tim Bothmann
Sr. General Manager
Car Spa, Inc.
3282 Holland Road
Virginia Beach, VA 23453
757-368-2732
First time customer, very happy with Lou's work and price was not bad.
Our car was very dirty, inside and out. Toddler spills, grime, you name it. We purchased the Platinum options throughout, plus deep cleaning rugs, plus deep cleaning seats. $240.
Thank you for the great review, Darcy😊 We are glad that you enjoyed the Total Spa detail package! It was our pleasure serving you. …
Best place to get your car washed and detailed Great prices If you don't mind the wait be prepared to relax for at least 45 minutes but you can't beat 30 bucks. Also military discounts apply Hope this helps ❤️
Great to hear you enjoyed your experience, Ariel! We're glad you found value in our services and appreciate the military discount. We look forward to welcoming you back soon!
I will never recommend this place to anybody ever. I was greeted by this RUDE woman. I asked for a seat shampoo and she rolled her eyes and said no we don't have that avilable today. Followed by her shoving a list in my face of what they have available. Seemed annoyed when I asked her what the difference between two packages was. I decided on the plantinum wash with the floor mats being shampooed and cleaned (paid extra for that actually). Lady that took my payment was rude and annoyed when I asked for an approximate time. It was longer than she said but it was very busy so I didn't complain. Almost two hours after I arrive my car is done. Outside looks great! Inside looks like NOTHING WAS DONE. The front floor mats were clean and shiny. The backseat ones were untouched and still covered in dirt. Cupholders covered in dirt and hair. I send it back because that's unacceptable. They park it in front of the exit. Don't ask me to inspect. Just have a nice day. Dirt still in my floor mats. Inside still dirty. Whole reason I came was to get the interior detailed and cleaned. Obviously never coming back here again!
Elizabeth,
Thank you for taking the time to review your latest visit with us. All feedback, regardless if positive or negative, helps us to improve. I’m truly sorry that your visit was not enjoyable and you left feeling the way that you did. It is not the type of experience we ever want any of our customers to have here and there is no excuse for it. I would greatly appreciate the opportunity to discuss further with you some of the comments you made in your review. Please feel free to contact me directly at 757-368-2732. Once again I’m sorry for how things went on your visit with us and I look forward to talking to you soon.
Tony Tobler
Senior GM
Car Spa Inc.
3282 Holland Road
Virginia Beach, VA 23453
757-368-2732
They did an extraordinary job at cleaning my car. I am absolutely satisfied. Every part of my car has been cleaned perfectly. Austin went above & beyond to offer great customer service. I had the complete inside out skin with seat shampoo.
Thank you for the great review, Tiara😊 Austin and his team will be happy to make your car super shiny again! …
Update: 4th July 2019
Service was Quick and awesome as always!!
I think this time around when they were removing my Weathertech Matts they tugged on it without Turning
the notch causing the Right Hole to Break off..
They just put it in my Driver side cup holders Kinda Disappointed. I wish they had the Balls to at least tell me or Attempt to put it back..
It wasnt even busy at the time.
Initial September 2018
Pros: Cool staff Very friendly and chill, they dont just take your business they actually take the time to answer your questions and educate you if you want to know something. Very quick Service paid for the 25$ one and took only 20 mins(roughly Idk I was on YouTube) Took very extra care of my car and I appreciate it also let me know the 48 hour rule. Which was nice of the attendant lady she had tattoos and a piercing though I apologize I didnt get her name.
Cons: not really bad stuff but, Its at a busy street corner so coming in and Out is a bit of a challenge. Thats all honestly I felt.
Overall:I understand There was some negative reviews and I was very nervous going to this place due to the horror stories,bcuz I baby my car but In my experience everything went well. Not a member Just did a quick inter exterior clean. Would I recommend ? Yes.
Ashpen,
Thank you for taking the time to review your last visit to Car Spa . I'm glad you felt it worthy of 2 stars. Be sure to let us know on your next visit what we can do to get that fifth star from you. If ever in the future you don't feel that way please do not hesitate to speak with a manager. We will gladly correct any issue you are not satisfied with. We hope to see you again soon.
Tony Tobler
Senior GM
Car Spa, Inc.
3282 Holland Road
Virginia Beach, VA 23453
757-368-2732
I was kinda disappointed this was my first time going to this place. I paid $25 for my car to be cleaned but the didnt wipe out non of my cup holders or any of my side panels inside my car. It just looks something that waant done correctly. I could've done better than what they would've done.
Elizabeth,
We greatly appreciate you taking time to send us a 3 star review to let us know that you have been satisfied with our services. We value you as a returning customer and would like for you to let us know what we can do to get that 5th star from you. We will keep striving to provide you with exceptional customer service while exceeding your expectations on all car care needs. Please feel free to reach out to myself or the management team while visiting our location if any additional attention or concerns that we may assist you with, because our team is always delighted to providing 100% customer satisfaction! Thank you for being the best part of Car Spa and we look forward to your next visit.
Tim Bothmann
Sr. General Manager
Car Spa, Inc.
3282 Holland Road
Virginia Beach, VA 23453
757-368-2732
Took my husband's truck in for a "gold service" which included inside and out. The outside looked great except for the truck bed...didn't realize until after I got home that they didn't wash out the bed at all (there was still a whole bunch of pollen that was just pushed to the back). The inside looked awful! They didn't clean the inside of the windshield, didn't wipe down the top of the dashboard, the cup holders weren't wiped out at all, the floor mats looked like they weren't touched and they completely missed the passenger door. I took it in the day before Easter and had a ton of running around to do so it's my fault I didn't take more time to check it before I left but this was basic stuff left undone. I assumed they were closed on Easter so I waited until Monday to call but all I could do was leave a voicemail for the manager and I never received a call back. I will not go back after this experience!
Wendy, we appreciate your business and review. I'm very sorry to hear about your experience. We'd love the opportunity to make this right. Please contact me at your convenience. Thanks.
Josh Armond
Director of Operations
214-226-7475
Used this company a couple of weeks ago. It was my worst experience ever. I ordered interior cleaning and immediately explained what needed to be washed. When I got my car back I was shocked. Of all that I asked - they made only a small part and that is of poor quality. I do not recommend this company to anyone! I paid $75 for everything, but in fact, such work costs $5 at most!!
Thank you for your honest feedback! We apologize for the unhappy experience, and we are more than happy to make it right for you! Please contact the manager at 757-368-2732 and let them know about your bad experience. We will also let them know about your feedback on our end. Always taking an extra step for our customers is our motto, and we are confident that we can make you a happy customer again!