Soaps N Suds Laundromat & Car Wash 4.1

Soaps N Suds Laundromat & Car Wash

Laundromat

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Review Highlights

"I will definitely will like to receive clean service for my truck again from Silvia and Patty" clean machines
"They were nothing short of helpful and assisted me in getting my issue situated" helpful attendant
"Only reason why I took it in this time was because I had a few gift cards and didn't want to waste them" card payment

Location & Hours

3612 Holland Rd

Virginia Beach, VA

Get Directions

Hours not available. Contact business for hours.

Recommended Reviews

82 reviews
cab cab
cab cab

This place is trash. Waited for almost 2 hours then finally decided to check on our car, come to find out that it's been done and they just forgot to call it out. What a waste of time. Our floor mats wasn't even all the way dry after adding the mat package. Please go somewhere else if you are thinking about getting your car washed in here.

Response from the owner

Dear Cab,
I’m sorry to hear you weren’t happy with you recent service. I do appreciate your feedback though and will work to make sure this type of thing doesn’t happen again. I do hope you’ll come visit again.
Mike Manini
GM
Car Spa, Inc.
3282 Holland Road
Virginia Beach, VA 23453
757-368-2732
Michael.manini@carspa.net

Vikki Valentine-Vanderpool
Vikki Valentine-Vanderpool

Love this place. Been coming here for years. Today brought my mom’s car in for a detail. The packages are a little confusing but the friendly staff was patient when explaining all my options. It’s 9:15 and there is hardly nobody here so this might be a tip on when to come. They always do a great job. Inside the waiting area they have a few vending machines, a nice area for kids and parents , very comfortable seating, and TVs. Plus they offer quick oil changes and there’s a tinting service. Last time I brought my car in to get detailed they found my prescription sun glasses that I had been missing for 2 years. Please remember to give these guys a cash tip because they’re working hard outside while you get to rest and enjoy the perks.

Response from the owner

Your continued visits mean the world to us, Vikki! We're glad our team could assist you with the detailing options and that you enjoyed the amenities. Thanks for the thoughtful tip about timing, and we look forward to welcoming you and your mom's car back soon!

Santos Hicks
Santos Hicks

Called in to ask about my upcoming oil change and he informed me that I was not due for another 700 miles but they would gladly tip off my oil in the meantime. That was nice of him. I also inquired about their injector cleaning and he gave me a quote. I get there and the price is almost $50 more than the quote I received. So I told the guy who I spoke with and the general manager gave me an oil change and injector cleaning for $106. Cheaper than the original quote. Real class act team they have working there. And Tim, you’re the man buddy 👌🏿👍🏿

Response from the owner

Santos,
We greatly appreciate you taking time to send us a 4 star review to let us know that you have been completely satisfied with our services. We value you as a returning customer and will keep striving to provide you with exceptional customer service while exceeding your expectations on all car care needs. Please feel free to reach out to myself or the management team while visiting our location if any additional attention or concerns that we may assist you with, because our team is always delighted to providing 100% customer satisfaction! Thank you for being the best part of Car Spa and we look forward to your next visit.
Tim Bothmann
Sr. General Manager
Car Spa, Inc.
3282 Holland Road
Virginia Beach, VA 23453
757-368-2732

Tammy Bowie
Tammy Bowie

Received a detail service for my birthday day gift. They did an awesome job and my vehicle sparkled. Highly recommend. Thank you all for doing such a great job!

Response from the owner

Thank you for the great review, Tammy😊 We are glad that you liked the car wash experience here! …

Darlene
Darlene

*3/8/25 UPDATE*
Got an exterior wash & carpet vacuum. All was fine until I sat in my car and saw the passenger seat, window, floor & belongings soaked. Talked with Yousef. He checked the wash tunnel cams & said windows were closed. Well, that amount of water doesn't magically drench interior. His guys got the front & back passenger seats dried plus my soaked sun visor. Rather disappointed with what happened.

*11/9/24 UPDATE*
AJ is a great guy, helpful & honest. Returned for the Unlimited Platinum Exterior wash & vacuum. Unfortunately, the cleaning wasn't great this time. Saw bird poop quite evident on a side door. Had to ask them to remove leaves along the back window plus clean the bottom edge. The guy was very cool & quick to address it but a customer shouldn't have to point out those obvious details. I bought the monthly Ultimate plan. Hoping they improve their cleaning in the future.
_____________________________________
Excellent svc. Beautiful Blackfire detail. The guy did a fantastic job! Got my oil changed there as well. All around amazing svc. Definitely going back!

Response from the owner

Thank you for the review😊 We will be happy to see you back! …

Wild Child
Wild Child

A very dear family member told me about this place that took really good care of her car....she said she felt more then just a Customer... more like family.. so I decided to see for myself. The staff was Excellent and the quality of service was impeccable.. I was thoroughly impressed. I was very Concerned after reading some of the Reviews but I Decided to take her word first and just try it... and I'm very glad I did. Now when ever we come to vist her.. we will always stop by for a touch up and good sand removal on our way back home.. please keep up the good work!

Response from the owner

Ky,
Thank you for taking the time to review your last visit to Car Spa . I'm glad you felt it worthy of 5 stars. If ever in the future you don't feel that way please do not hesitate to speak with a manager. We will gladly correct any issue you are not satisfied with. We hope to see you again soon.
Tony Tobler
Senior GM
Car Spa, Inc.
3282 Holland Road
Virginia Beach, VA 23453
757-368-2732

Taylor Smith
Taylor Smith

I brought my husband's truck here to get all nice and spiffy and I was NOT disappointed! Huge shoutout to this amazing team! In and out in less than 2 hours with a car that looks and smells like new!

Response from the owner

Thank you for the great review as well as your recommendation, Taylor😊 We are glad that we took care your husband's truck. We will definitely let the team know about your feedback and encourage them to keep up the good work! …

TheClaudiamakeupAtelier
TheClaudiamakeupAtelier

My car was not clean extremely poorly l . There were two female workers that said that the I should clean it myself. Then they both demanded me a tip and rudely asked me to speak to them in Spanish.

Phillip Wiggins
Phillip Wiggins

Constantly reminded why I never come to this car wash. Thought I’d give it another try. Sorry that I did. I was the 2nd vehicle in the lane to be washed, yet I have seen 6 cars get done and gone before mine has even been ran through. Make that 7 cars. I’m writing this as I’m sitting here waiting. Employees lack respect and motivation to do a good job. Hopefully I won’t make the mistake of coming here again due to ease of location. I’d rather drive across town to a better car wash. I suggest you do the same.

Not to mention the employee had me drive down one lane that was empty. Once I got half way down he directed me to reverse out of that lane in order to go into the lane next to it. Very annoying and uncalled for.

The manager has since left their side of the story. Every car that went before me got the exact same treatment as my vehicle. I watched it happen. The waiting and watching 7 cars go before me is one thing. The fact that they do a terrible job on your vehicle is another. I’m still trying to get the inside of my windshield clean. Their staff all have bad attitudes. This has been the case every time I have been there. Like I said before. Avoid this place. Next to the obligatory 5 stars people give the next highest rating for this place is 1 star. Don’t do it. Don’t go here. Ever.

Response from the owner

Phillip,
My name is Tim Bothmann and I am the Senior General Manager for Car Spa in Virginia Beach. I wanted to reach out to you and explain why the other cars went before you, it is my understanding you were in the full service lane and you were upset that the other customers went before you. Please understand we offer many services including express exterior washes and we also offer Fast Pass unlimited washes. In most cases the exterior will go through without a wait because they’re not getting vacuumed and there is no wait time for those customers. In your case we were preforming a full service witch in most cases takes 20 minutes to complete. I hope this helped as we strive to exceed our customer’s expectations each and every time. Please feel free to contact me at the Holland Road location if I can assist you with any other concerns. We appreciate you taking the time to leave a review and I look forward to hearing from you.

Tim Bothmann
Senior GM Car Spa Inc.
3282 Holland Road
Virginia Beach VA, 23453
757-368-2732

Lexi Moyer
Lexi Moyer

Some dirt still left on my floor mats after full service. Otherwise super clean! Also, if you’re tipping, possibly bring enough for 2 people because 2 people cleaned my car but I only brought cash to tip one person.

Response from the owner

Thanks for the feedback, Lexi. It was our pleasure serving you. We always try to do our best to exceed our customers' expectations, and we will definitely pay more attention to the detailed work we perform. See you again soon!

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