Soaps N Suds Laundromat & Car Wash
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Review Highlights
Location & Hours
3612 Holland Rd
Virginia Beach, VA
Hours not available. Contact business for hours.
Recommended Reviews
82 reviewsYesterday I got the interior and exterior platinum full service and paid $40. I thought I would come here for a higher level of clean than the normal car wash I go to. However when they called me out to my car, the drivers floor mat was still covered in debris. Then I started driving off and noticed that my windshield hadn’t been cleaned, and my cup holders weren’t either. Even my climate control had been adjusted. My floor mats weren’t put back after they pulled them up to vacuum, my seats weren’t put back to where they were after they adjusted them. One of my air fresheners was missing. I turned around to go back but then the line was long so I decided not to. I’m severely unimpressed. Car Spa used to be really good and I used to come here all the time. I’ll just continue going to Autobell.
Thank you for the feedback. We apologize for the unhappy experience. We have no excuses for the negligence of our car care specialists. If your time allows, we would like to invite you back to our store and we will make that right for you at no extra cost. Please contact us at 757-368-2732. Your 100% happiness is what we care about the most.😊
My first time here and I got the number 2 of their full service options which I felt was reasonably priced. Staff was polite when introducing their services though, for it being my first time there, I was a bit confused and had to ask some basic questions such as if they wanted the engine left on or where I wait. Had complimentary coffee inside and the wait was less than 30 minutes. For it being a short wait I wasn't surprised the job was less than perfect. The carpet was vacuumed pretty well but it could've been better. Of course with the time spent and the number of cars they detail on a daily basis I'm not really complaining. My only real complaint and the reason this is 4 stars is their job on my front windshield on the inside. Even the smallest of defects are quite apparent on the front windshield. My guess is they reused the same cloth to wipe it down as there was still quite a bit of dust and whatnot. If you want to remedy this I recommend using a new cloth on each car and starting on the glass first so dust on the inside surfaces is not moved to the glass.
Scott,
We greatly appreciate you taking time to send us a 5 star review to let us know that you have been completely satisfied with our services. We value you as a returning customer and will keep striving to provide you with exceptional customer service while exceeding your expectations on all car care needs. Please feel free to reach out to myself or the management team while visiting our location if any additional attention or concerns that we may assist you with, because our team is always delighted to providing 100% customer satisfaction! Thank you for being the best part of Car Spa and we look forward to your next visit.
Tim Bothmann
Sr. General Manager
Car Spa, Inc.
3282 Holland Road
Virginia Beach, VA 23453
757-368-2732