Speed Queen Laundry N Milwaukee Ave
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Review Highlights
Location & Hours
3333 N Milwaukee Ave
Chicago, IL
Hours not available. Contact business for hours.
Recommended Reviews
100 reviewsA very pleasant place. The employee on the morning of September 19th was very friendly and hardworking, and kept the facility and machines clean. Excellent service.
Relaxing, and calm environment. Staff is attentive and helpful to all needs.
Thank you, Shaquita Williams, for your wonderful review! We're thrilled to hear that you found our environment relaxing and our staff attentive and helpful. We look forward to welcoming you back soon!
To begin its modern new machines, small is $3, medium is $5.25 but if you change the settings their is another 25-50 cents charge so now dryer is automatically $1.50 for 30 minutes while at other places you put 25cents for 12 minutes
Thank you for reaching out. We understand how household expenses can add up quickly. We also believe in the value of the service we provide, incorporating amenities such as: Wifi; iPads; a family friendly atmosphere with children's areas; luxury lounge spaces; and trained staff dedicated to service. We have the best laundry equipment in the industry and a 30-minute dry guarantee (if the dryer isn’t overloaded). We may not be the least expensive option in the market but we aim to provide the overall best value. We understand you need to do what's best for you and your family but we appreciate your business and hope you will return.
Dishonest, unprofessional, not helpful staff, no english speaking staff (thankfully I am fluent in Spanish) I spoke to staff in English they respond in Spanish only. Problem number one- number two their machines are set to speedwash unbeknowst to you despite you properly pushing correct app instructions for a full load wash- the girl attending today 8/8/23 @ 4:45PM Milwaukee Chicago location stated 1) she can not tell me her managers name so I can look for her when I come in next 2) they are not allowed to provide email or phone number of manager to fwd any complaint to 3) she is only allowed to call her manager once bc "she will not answer me again if I call her" what kind if business is this? Where your worker who knows NO english and doesnt even know how to reset the machine is not allowed to call to ask questions? Super disturbing! Be careful - no refun was given, partial credit or anything was done to rectify the situation that was NOT my fault. If you are willing to take a gamble & knowingly willingly pay for a service that is NOT done w/NO help or resolution come here. Also if you dont speak Spanish do NOT come here they can not help you.
Oh also have the nerve to lock up the bathroom so you have to go around searching for someoen to let you in a paying customer LOL joke. Bad business
We're very sorry to hear that your experience fell short of both yours and our expectations. We take customer satisfaction very seriously and want to hear more about your recent experience at our Milwaukee Avenue, Chicago location. To help us route your complaint to the appropriate department, who can address your concerns, please email us at community@speedqueenlaundry.com and provide any additional details, including the location, date, and approximate time of your visit. We are grateful for your business and hope you will return.
Every time I visit the laundromat, I always am greeted and appreciated the cleanest. Special appreciation for Clemente, very helpful and professional. Thanks Guys!
Thank you, Achebe Franklin, for your wonderful review! We're thrilled to hear that you always find our laundromat clean and that Clemente has been helpful and professional during your visits. We look forward to welcoming you back soon!
Vanessa is a hard working person great customer service very friendly laundry was kept clean
The laundromat, in particular, is very clean and hygienic; the washing machines are good and large. The only thing they need to improve is the air conditioning. Every time I come, I ask about the air conditioning because it's incredibly hot inside. That's what they should change; it's like an oven. It's better to be outside, and it shouldn't be like that.
Thank you, Mary Viñas, for sharing your comments. We're glad to hear you find our facilities clean and our washing machines adequate. To address the air conditioning issue, please email us at WeCare@SpeedQueenLaundry.com. We look forward to improving your experience in the future.
I honestly like coming to this place. It's clean. The afternoon employee is very friendly. She's always attentive to the customers. I think her name is Camila, she's very kind.
The customer service was very good. It was my first time visiting the laundromat, and they showed me the app.
I recommend visiting the lady.
Fernánda helped me a lot. Thank you for your patience.
Thank you, Cand Johns, for your wonderful comment! We hope to see you soon!