SpinXpress Laundry - Little Village - Wash & Fold Services 4.9

SpinXpress Laundry - Little Village - Wash & Fold Services

Laundromat

Photos

Review Highlights

"I was recommended here by marlynda, and this is by far the quickest and cleanest laundry place I have been" clean machines
"seats are very comfy and staff was very helpful" helpful attendant
"Plenty of parking and Starbucks right next door" easy parking

Location & Hours

3107 W 26th St

Chicago, IL

Get Directions

Hours not available. Contact business for hours.

Recommended Reviews

100 reviews
Eboni Thompson
Eboni Thompson

My first time coming here and it’s amazing. I saw some reviews regarding the heat but it’s fixed now it feels great in here . I wanna thank Miriam for helping me and explaining to me how the machines work.

Response from the owner

Thank you, Eboni, for your review and for acknowledging Miriam's customer service from our Little Village facility - We appreciate your business and look forward to seeing you next time!

Emily Ortega
Emily Ortega

Very peaceful environment and I love the fact that it is 24 hours! The employees are always so nice and always answer any questions I may have. My sister loves to come help me due to the free popcorn they offer 😂 …

Response from the owner

Thank you, Emily, for your review and for acknowledging our associate's customer service from our Little Village facility. We appreciate your business and look forward to seeing you again soon!

mario garcia
mario garcia

We had great experience at this laundromat with the help of the sweet Miranda
Great employee thank you

Response from the owner

Thank you, Mario, for your review and for acknowledging Miranda's customer service from our Little Village facility - we look forward to seeing you next time!

Ivan Contreras
Ivan Contreras

Very busy today just left it’s very updated only issue when I asked for help one of the employees smelled very strong of liquor it was over powering so instead I asked the Hispanic girl for help after that, very unprofessional

Jae Jacks
Jae Jacks

This was my first time visiting a laundromat in years, and I was impressed. The establishment was clean, the staff was accommodating and friendly. The machines were efficient. I will definitely be back.

Response from the owner

Thank you, Jae, for your review, acknowledging our facility's cleanliness and associate's customer service from our Little Village facility. We appreciate your business and look forward to seeing you again soon!

Rukayat Bello
Rukayat Bello

I typically go at night to this laundromat, but tonight there was a different employee on duty who seemed to lack training in customer service, diversity, & crises management and conflict resolution. She was very anxious and did not know how to de escalate conflict between customers. She stated verbatim that me and my mother “made her customer feel unsafe” as if we were not paying customers spending over $75 as well. There was never any aggression, violent behavior or hostility demonstrated by us - the paying customers she didn’t consider “her customer”. The employee also lied saying that racist slurs were said & she was being recorded without her consent to get the managers on site quickly. She even threatened to call the police - to which I said “please do, maybe they’ll do a better job at de-escalation”… She never did even thought allegedly “she felt unsafe”.
I will finish spending the rest of my funds on the card (and never come back) but this place is NOT SAFE FOR PEOPLE OF AFRICAN DESCENT. (As suspected)
I feel unsafe.

Response from the owner

Thank you, Rukayat, for your review and feedback. I sincerely apologize for your recent visit to our Little Village facility. If you can please send us your contact information to joespinxpress@gmail.com so that we can further discuss your visit, we would greatly appreciate it. I will be reaching out to our District Manager so that we can address and correct our associate’s customer service opportunities. We appreciate your feedback and your business.

Alejandra Barron
Alejandra Barron

Love this place. Came here for the first time today, the staff was very friendly and the place is clean. I will most definitely be coming back

Ed Roch
Ed Roch

Very clean and great hardworking friendly staff. They were constantly cleaning and making sure the machines were ready for the next customer. I will definitely be making this my usual spot.

Response from the owner

Thank you for your review, for acknowledging our facility's cleanliness and associate's customer service from our Little Village facility. We appreciate your loyalty and look forward to seeing you next time!

Vero Leanos
Vero Leanos

Very clean place. Employees are very helpful, polite and always have a smile.

Response from the owner

Thank you, Vero, for your review and for acknowledging our facility's cleanliness and associate's customer service from our Little Village facility. We appreciate your business and look forward to seeing you again soon!

Heidy Fitz
Heidy Fitz

First time going to this laundromat, they have very friendly staff. Jasmin helped me use the machine which made my experience much better

Response from the owner

Thank you, Heidy, for your review and for acknowledging Jasmin's customer service from our Little Village facility - we look forward to seeing you next time!

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