Suds Up Laundromat
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Review Highlights
Location & Hours
540 Southbridge St
Worcester, MA
Hours not available. Contact business for hours.
Recommended Reviews
100 reviewsNice and clean
Good service
Dryers are Not working!! More than 8. Thats Not good
Is very clean
We use their laundry service and love it!
When I first signed up for the pick-up/delivery service, I received a friendly call outlining all the details of the service. However, today when I called to see when I could expect my laundry back, 1) I was hung up on and 2) when I called back I was told I should "be a little patient" from a very rude person. When paying $40+ for my laundry, I expect a little better customer service. Not sure I will utilize this service again.
I’ve been coming here for over 1 year. Usually my experience is normal I go in do my laundry and leave. Unfortunately today, 12/31/19, when I went to use my card on my machine for only one load, it declined my card the first time and accepted the second time I swiped. Two $15.00 charges were added to my card. I have been here before so I know the prices and process for the $15.00 charge. The problem was that when I went to ask the older woman employee why I was charged twice for only one load, she immediately dismissed my claim saying to come back in two days with a statement and then maybe they can help. Her disposition was not very helpful, almost rude. When I asked who the owner was so I could give them a call, she claimed that it was private and she could not give me any more information. If you guys value your customer service like I have read in the previous reviews, I suggest you give your staff a class on customer service. Unfortunately this has not been my first time getting a rude reply and from what I have read above it seems this is a recurring event. I will be doing my laundry elsewhere.
Not going