The Wash House
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Review Highlights
Location & Hours
3917 Apache Trail
Nashville, TN
Hours not available. Contact business for hours.
Recommended Reviews
79 reviewsWell, I liked the laundry, it's very clean... but just today the lady turned off the washing machine, claiming it had a nail in it, and it was home clothes, not work clothes, and the clothes were full of water. She said that if I wanted to wring them out, I had to pay again...🙄 …
Hello Elizabeth. I'm sorry this happened. This was a mistake on our part. I'd be happy to refund the money you had to pay to reset the machine. Please email me at info@washhouseclean with your name and address, and I'll send you a refund.
Refused to give me the wifi password for the "free Wifi".Should have asked before I put $40 in their washers. She appeared mad that I asked. We are the only customers here btw. It's very clean. Need the restroom, don't want to disturb her to open it tho. I'll go somewhere else to dry my clothes
In Response: I am not confused. I was there Friday Nov.28 from 8:39-9:24 pm. The attendant was a female with long dark hair. If she doesn't remember me, I am sure she remembers my 6'4 black husband who also asked for the password. Before we left, 2 young black men came in with their laundry. They were also refused. She told them the same thing she told us. " I don't know it ". We took our wet clothes and went where we felt more welcome. If you review the camera from that date/time you will see what I have written is true. It's actually unfortunate. It's avery clean facility and the washers ran very well.
I had our manager review this with our employees and no one remembers this incident. I apologize if it is true but there would be no reason for us to not give out the password to a paying customer. We lose nothing by giving it to you. We do have a few "non-customers' come in every once in a while and ask for it so that they can loiter but that is why we always ask if you are using the laundry currently. Are you sure you are not confusing us with another laundromat?
This is the cleanest Laundry Mat I have ever been too. I loved that everything was updated and there was no need for quarters. The manager (sweet, pretty, lady, her name started with a V) is so pleasant and kind. Seems like she loves her job and likes people.!keep up the good work.!! The only think that bothered me was I wish everyone was made to wear a mask. Also the bathroom was sparkling!!! Will definitely be back and recommend.
Thank you Crystal! We strive to be the best! Thank you for visiting us and we look forward to seeing you again.
Very good work
They’re so tuff🥹🫰 …
I like it. Landry is very clean, and the person who was working today was very attentive and hardworking. Vilma
Thank you very much, Ricardo!
The feature of being able to use your credit card/ debit card to wash is amazing
Thank you Jazzmine! Thank you for your business.
Excellent service...very clean Darlin, very friendly, very hard-working...highly recommended...I give her 10 stars, I was fascinated by the attention!!!
I often use this facility for the awesome customer service and overall comfortability. I am very appreciative for what they offer.
Thank you so much LonDell! We appreciate you.
The service at the machines is terrible; they don't accept debit cards, and if you put in coins, most of them swallow them. They started with excellent quality, but like everything else, it's gone downhill.
I'm so sorry you had a bad experience at our store. I understand your frustration. We're frustrated too. Last week, our credit card system went down, and we were waiting for a technician to come and fix it. We should be up and running later today. Please come back, and if you email me at steve@washhouseclean.com, I'll give you a credit to use next time.