The Washboard Xpress
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Review Highlights
Location & Hours
3141 W Washington Center Rd
Fort Wayne, IN
Hours not available. Contact business for hours.
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11 reviewsGreat workers and people. The laundromat had nice tech and the washers did a good job 👏 …
Thank you for your 5 star review
It’s so much better than it used to be!, now it’s more upgraded and more clean I don’t know what happened that caused it change but I’m grateful!
Thank you for the 5 star review. There is change of ownership
Dirty, expensive, no staff
You can’t even use quarters anymore. You have to use a credit Card or debit card to even be able to go In to do your laundry garbage place will never go back there again it’s located in a trailer park like literally half your business comes …
Ejay i can understand your frustration and it was a tough decision on our end as well. But we just installed 80lb washers which is $13.39 and putting that many quarters sometimes makes the machine skip one or 2 quarters and customers get … More
Wow I get that's it's been only a day or so since the new owners took over. Had the pleasure of chatting with one last week. Great fellas and the laundry mat already looks 100% better. I can't remember when it was so clean. Thanks guys.
Oh and the attendant was gracious and did a top job of welcoming me.
Well this is just a quick little update. While I still believe that this laundry mat has a great deal of potential the last three times I was there the machines I used didn't have hot water for the wash. And one machine washes in cold and rinses in hot so maybe the lines are switched in the back of that one. But if I'm forking out seven bucks to wash and another three to dry I'd like the machine to wash in the Temp I've selected and the dryers to be the temp I set it on. I mean seems reasonable. And there's a machine that I've turned in that won't take any quarters but the machine next to it says out of order when that one was working.
But I'm sure it'll all be worked out once the new owners really get going on the updating.
Thank you for your appreciation . We will be renovating the laundromat soon
Place closes when it wants to. Supposed to close at 9pm got here 855pm and it's black inside, signs off and everything and I just needed to pick up my dry clothes. Normally it's a decent place but don't think you're gonna leave for a few and come back when your clothes are dry if it's anytime close to closing. I still use this place though
There is change in ownership now but still it’s recommended that try to be there Atleast 30 mins before the closing time as you can’t wash and dry the clothes in 5 mins
Pretty packed but have enough washers and dryers for a lot of people they wash and dry real good
Thank you for your 5 star review we really appreciate your review
UPDATE : my photos are timed stamped sir. So please try me again. I’ll be reporting you to uhauls corporate WITH MY TIME STAMPED PHOTOS of all the slime in the back that was in there AT TIME OF PICK UP ! Along with the BBB.
This is for the U-HAUL-
The guy had no idea what he was doing. Wouldn’t even speak to me. Only would speak to my boyfriend. Even though I was the one making the reservation. Had issues with our reservation. Ended up having to have my boyfriend’s license on file instead of mine. Charged my card twice when he said it was going to be a set amount. The back of the trailer had slime in it. It was sticky and gross I had to ruin a blanket by laying it down in the back so my stuff wouldn’t get ruined. The tire had low pressure and the guy said “as long as it’s in town, would be fine and to not worry about it”. I rented it for 8 hours and we didn’t even end up getting it till 2 hours after my pick up time thanks to the guy they left in charge. We had to have it back by 7 which is only 5 hours worth of use and I was moving across town and had to make 2 trips. Wasn’t enough time. I had to leave things that I now have to find a way to get. It was a terrible experience and I have pictures to back it all up. The guy was annoyed with me taking pictures of the truck before we took it. Also when my boyfriend went to go drop it off the guy wanted him to stay there while he checked the oil ? He asked for a manager and the manager told him it was ok to leave and the guy didn’t know what he was really doing. If he didn’t know what he was doing then he should of been left ALONE to do it.
I am really sorry about your experience , the guy is a new hire but is very honest and is shy , that was his first day at work, hopefully he will catch really soon.
About picking up 2 hours late, you even came late half an hour , we didn’t charge you any late return charge or anything . As far as the slime on the back of the trialed is concerned , that was after it was returned not when it was picked up . Again no cleaning charge was charged for that either .
This U-Haul dealership was opened yesterday and we are all learning as a manager owner and him as an employee too.
The charge on the credit card will be reverted back by Monday because most banks are closed on the weekends