Speed Queen Laundry Oak St SW
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Review Highlights
Location & Hours
855 Oak St SW
Atlanta, GA
Hours not available. Contact business for hours.
Recommended Reviews
100 reviews
The attendant is extremely rude. The place is unorganized and smells. Also my card got cloned here so watch out for scamming from this place. Would not go here again. They also overcharge compared to other laundromats in the area.
We're sorry to hear that your experience did not meet your expectations. We take customer satisfaction very seriously and would appreciate your feedback. To help us route your complaint to the appropriate department, who can address your concerns, please email us at community@speedqueenlaundry.com and provide any additional details, including the location, date, and approximate time of your visit. We are grateful for your business and hope you will return.
False advertisement. The machines are over priced. The one dry guarantee is BS! They don’t even start the machine over when it’s not fully dry. My clothes were below the line and were still damp. Workers claim it’s a long process and they can’t do it. Never again .
Hello, Soraya, and thank you for coming into our Oak Street Store and for leaving such a candid review. We seem to have failed you in the customer service area, and that is not our goal. We want to be your #1 choice for laundry, the "better place to do your laundry!" To that end, I hope you will reach out to the store manager to make this right with you. We DO have a one-dry guarantee, and our attendants know how to facilitate it provided you did not remove your clothes from the dryer. We will alert the store manager to the issue, and again, we hope you will reach out to the store manager too. We are sorry to have failed you and hope you'll give us another chance to wow you!
Called to find out about store hours and availability. Was told would be available 24hrs but no mention of closing for sanitizing. Wasted Uber trip 😡 …
This place is clean but they don't allow paying customers to use the restroom. Their was a lady with a child that had to leave to use restroom elsewhere. The owner is clearly racist. When black people can't use the restroom thats worse than a sign on the door that says colored. Please my brother's and sisters stop giving your money to people who don't respect us as human being. Change will come when we as a people create the change.
Dear DeShunda,
Thank you for bringing this matter to our attention, and we appreciate your feedback regarding your recent visit to our Speed Queen Laundry. We apologize for any misunderstanding regarding restroom usage.
We want to clarify that all customers are indeed allowed to use the restrooms at our facility, and we regret any inconvenience or miscommunication that may have occurred. Ensuring a positive experience for all customers is our priority, and we are committed to maintaining an inclusive and welcoming environment.
If there are any specific details about the incident that you can provide, it would be helpful for us to investigate further and address any concerns promptly. Our goal is to continuously improve our services and make sure that every customer feels respected and valued. Please email us at community@speedqueenlaundry.com and provide any additional details, including the location, date, and approximate time of your visit.
Once again, we apologize for any confusion, and we appreciate your understanding. If there's anything else we can do to enhance your experience or address any specific concerns, please feel free to let us know.
Sincerely,
I was in there today doing laundry and had the pleasure of meeting the manager while doing my laundry she was amazing!!! Great personality, very helpful, and very nice her and the staff kept the place in top tier shape it was clean and smelled good in there I will most definitely be returning Great First Impression!!!🫶🏾 …
Whoo hoo! and thank you, ZaVita! So happy to hear your first experience was a great one! Our manager there, Monica, is incredibly helpful, isn't she? She loves helping customers and her team is so sweet and YES they keep the store in tip top shape! We really appreciate that you took the time to recognize her and look forward to serving you next time!
Can we get a Couple Massage Chair with the leftover change
Thank you, Keith Howard, for your creative suggestion that sounds relaxing! We will have to keep that in mind. Thank you for visiting our Oak St. location, see you on your next visit!
Thank you, Latisha, for your wonderful 5-star review! We're thrilled to hear that you had a great experience at Speed Queen Laundry on Oak St SW. We look forward to welcoming you back soon!
Thank you, Latisha, for your wonderful 5-star review! We're thrilled to hear that you had a great experience at Speed Queen Laundry on Oak St SW. We look forward to welcoming you back soon!
Its one thing to patronize a laundromat whose washers doesn't offer fresh water for the laundry but this place never allows the customers to use the restroom either. The attendant said that she didn't even have the key! I have been here a total of three times with this visit being my last time. It's conveniently open 24hrs a day, but to continuously not have the restroom facilities in working order, it's a deal breaker for me! But anyways, if you don't mind the restrooms being out of order then this is your spot!
Thank you for sharing your experience at Speed Queen Laundry. If you could contact us at SpeedQueenLaundryLLC@gmail.com to provide more details we would greatly appreciate it. We take customer experience very seriously. We hope you will give us another chance.
That they should have free dryers and you shouldn't have to do the cards for the laundry's
Hi Michael,
We aim to offer things you never find at other locations : Wi-fi, music, luxury lounge areas and trained staff to not be your typical laundry attendant! If you … More
This has been the most consistently clean and we'll maintained laundromat I have been to. My ONLY beef with them is they seem to have card updates a little too frequently for me. I think I lost a decent amount of money on the last batch of cards that were decommissioned.
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