The Laundry Place 4.2

The Laundry Place

Laundromat

Photos

Review Highlights

"Clean and quiet" clean machines
"Very friendly service" friendly staff
"We had no clue what to do but the employee stopped what she was doing to show us how the cards and machines work" card payment

Location & Hours

4841 SE 14th St, Des Moines, IA 50320

Des Moines, IA

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Hours not available. Contact business for hours.

Recommended Reviews

29 reviews
Lindsey Madsen
Lindsey Madsen

Very friendly service. We had no clue what to do but the employee stopped what she was doing to show us how the cards and machines work. Clean and quiet. Plenty of seating. We will definitely be back!

Response from the owner

Thank you for your kind words, Lindsey. We are delighted our team could assist you and provide a pleasant experience. We look forward to welcoming you back to The Laundry Place in Des Moines!

Michelle Burrell
Michelle Burrell

Its was a great experience as my washer and dryer went down went to this one and talk about upgrade it is debit or credit card,laundry card only..I think it should be placed somewhere so people know that's what it is I saw people go in and only had cash and left,but the card is great pay 10 get 20 on their laundry card great deal!!!!which they sell their with debit or credit card...

Response from the owner

Thank you, Michelle, for your positive feedback! We appreciate your insights on the payment options and will consider your suggestion for improved visibility. We're glad you enjoyed the experience at The Laundry Place.

Nino Darryl Castaneda
Nino Darryl Castaneda

Nice clean place to wash on the south side. Have not seen spills like others have mentioned (have gone at 10am and 6pm) and toilet works as it should. Prices are very reasonable for different size loads. My only issue is that when I went to dry, the machine says ".50 for another 5 min". I put two bucks in (four card swipes) and I only got a couple extra min. Took a video, too for anyone who wants to dispute. Not the worst thing to happen, but if you are trying to dry a big load, you want to get what you pay for : (

Edit: I just checked my usaa: $12 total charge for today. With my $5 wash, that means laundryplace charged me $1.50 for each swipe instead of .50. Still only got a couple extra min. My advice? Dry someplace else

Update: I went to the location on Fleur as I had a better experience there before (they take coins). The first time I went, only one of the change machines was working and the only one that could take my $20 shorted me .75. No harm no foul, coins are still short in some places (but for a lower volume location, without the Walmart crowd, this is a little surprising). The second time I went to Fleur, the drying machine would not start up after opening it to check on dryness. Had about 12min left. Not a deal breaker, but if one is trying to get laundry done in a certain window, maybe look for another place.

Response from the owner

Nino,
We had a configuration problem that resulted in only getting 2.5 minutes instead of 5 minutes but this has been fixed. Please provide your information so we can provide you a refund. In terms of the $12.00 charges, this is a just a hold and will disappear once your bank clears the transactions within a few days. Your card is initially charged for $12 the it reverts back to the actual money you spent. If you buy a loyalty card from our Kiosk, this temp hold is avoided. Contact us if you have any additional problems and we are happy to make things right.

Prisilla Ford
Prisilla Ford

I like the facility, but good help is hard to find. The doors locked one night after taking a load out to my car. I called the number on the web and the worker put me on hold for over 15 minutes until after close. Then she finally got back on and said they were closed and wouldn't be able to.get my purse out of the facility. Rude.

Response from the owner

Pricilla, your experience in this circumstance is a big deal to us! We are so sorry that our customer service team provided you such a negative experience. A member of our management team should have been contacted to let you in and get your belongings. Can you please reach out to us so that we can get additional details? Please send a message to info@thelaundryplace.com or reach back out to our customer service team during normal business hours and ask to be transferred to the operation manager. I sincerely apologize for your experience and look forward to making things right, and ensuring this never happens again to another one of our valued customers.

Princess
Princess
Jessica Christie
Jessica Christie

The Laundry Place is SO clean. Plenty of different sized washers and dryers. I highly recommend this location!

Response from the owner

Thank you, Jessica, for your wonderful recommendation! We take pride in maintaining a clean environment and offering a variety of machines to suit everyone's needs. Your support means a lot to us!

Raelynn Ramirez
Raelynn Ramirez

Put my money in the machine to get the little prepaid card you get to start the machines, and it froze on me after putting a $20 in....I was nervous I wouldn't be able to get it back, but the attendant Abriella was SO nice and VERY helpful and had it fixed for me within 6 minutes or so!!! I honestly would have been so mad and frustrated if it weren't for her!!!! She is the reason I will use only this laundry mat when I need it! Very clean place also!!

Response from the owner

Thank you, Raelynn, for your wonderful feedback! We're delighted to hear that Abriella provided you with excellent service. Your kind words about our cleanliness and staff mean a lot to us at The Laundry Place in Des Moines.

Mike Ford
Mike Ford

Busy at times. Empty others. Their staff works prob 2 times a day besides the owner coming in once a week.

Sometimes it's clean others it's dirty.

Card or loyalty card only. Pay rewards even when you load 20+ at a time.

Mac
Mac

Clean store but no sinks or paper towels to clean up spills. Toilet was plugged. No toilet paper or towels in the bathrooms. TVs were off. Chairs were modern with an electrical outlet and USB ports. Like the burnt wood look. Pretty expensive too. $30 to wash and dry 3 king comforters. No attendant on duty. Probably won't be back.

Stephanie Byrd
Stephanie Byrd

I just love the atmosphere and the big washers and dryers!

Response from the owner

Thank you, Stephanie! We're delighted you appreciate our atmosphere and equipment. Your kind words mean a lot to us at The Laundry Place in Des Moines.

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