The Laundry Place 4.2

The Laundry Place

Laundromat

Photos

Review Highlights

"Clean and quiet" clean machines
"Very friendly service" friendly staff
"We had no clue what to do but the employee stopped what she was doing to show us how the cards and machines work" card payment

Location & Hours

4841 SE 14th St, Des Moines, IA 50320

Des Moines, IA

Get Directions

Hours not available. Contact business for hours.

Recommended Reviews

29 reviews
Chandra Lutz
Chandra Lutz

Very clean and well kept. Latisha was on duty. She was so friendly and asked if I had any questions or needed help with anything. I will be back again.

Response from the owner

Thank you for your feedback! We're glad to hear that you found the place clean and well-kept and that Latisha’s friendly and helpful attitude made a positive impression. We appreciate your support and look forward to welcoming you back for an even better experience next time!

Coach Lue
Coach Lue

Very clean and professional Miss Abriella made the laundry mat look great thank you

Response from the owner

Thank you, Coach, for your wonderful feedback! We're pleased to hear you appreciated the cleanliness and professionalism at The Laundry Place in Des Moines. Your support means a lot to us.

Alan Erickson
Alan Erickson

Every time I come here always feel right at home. Tish is always a great help from the day I started coming here she helped me with the machines and how to work them. She has the greatest personality. She does her job forward and backward she makes me feel better. Plus she’s highly intelligent and don’t know what I’d do without Tish🥰 the laundry place is always so clean and tidy she keeps it up to par always keeping busy and knowledgeable to make it be a smooth operation
Alan Erickson satisfied customer she’s worth more than five stars. I’ll give her 10 stars. Love you worth it Tish🦋

Response from the owner

Thank you so much, Alan, for taking the time to share this heartwarming review! We're thrilled to hear that Tish has made such a positive impact on your experience at The Laundry Place. She truly is a gem, and your kind words reflect exactly what we love about her! We’ll make sure she knows how much you appreciate her support and dedication.

Thank you for being a loyal customer, and we look forward to seeing you again soon! If you ever need anything, feel free to reach out to us at info@thelaundryplace.com. 😊

Love the 10 stars! 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

— The Laundry Place Team

Mary Lozeau
Mary Lozeau

I like doing my laundry there for the machines but it always seems like the ladies that work are cleaning up at night are always rude and upset that you're in there doing your laundry I spend at least $40 $50 a week in there and don't like the feeling when I have to come in and do laundry at night..... Maybe they shouldn't be there at 7:30 8:00 at night it's a little early maybe more like 9:30 to clean the laundry room if they're going to be upset people are in there using the facility Bobby Jo is ur best employee by far! She super sweet and helpful!!! She's a keeper an asset to ur company! Others should use her as an example of how to treat ur customers 💜

Response from the owner

Thank you for your review Mary, I'm sorry to hear you had a less than perfect experience in our store.

I'll make sure Bobby Jo is aware of this so she can take the time to make sure her interactions with customers are always positive and helpful. We're also looking into scheduling changes to ensure that there's always someone available during our busiest hours when we know it's most important for the machines to be running. Thank you again for taking the time to share your feedback!

Warren Lyons Jr.
Warren Lyons Jr.

Dryers only work for some users apparently. Multiple people could not get the dryers to work at all after adding money and hitting the start button, but then the same dryers would start working later on for others. ???

Carina M
Carina M

Always clean n I love the big washers n dryers they have!! Definitely recommend this laundromat.

Response from the owner

Thank you, Carina, for your kind words and recommendation! We're delighted that you enjoy our clean facilities and large washers and dryers. Your satisfaction means a lot to us!

Vickie Davis
Vickie Davis

I didn't stay to do my laundry. I didn't understand the card pay system.

Bill
Bill

I go to the one on the Southside, I have to say it is one of the cleanest laundromats I have been in. It's great you don't have to have quarters, it's all on a card. You can put anywhere from $5.00 to $20.00. I usually put $10.00 on my card everytime I go. If you use the laundromats much you need to check this place out. I was told they have 9 around the Des Moines area.

Response from the owner

Thank you for your wonderful feedback, Bill. We’re pleased to hear that you appreciate the cleanliness and our card system at The Laundry Place in Des Moines. Your support means a lot to us.

Diane Smith
Diane Smith

Thank you for the three-star rating. If you have any specific feedback or suggestions on how we can improve, please let us know. We appreciate your input and hope to provide a better experience next time.

Response from the owner

Thank you for the three-star rating. If you have any specific feedback or suggestions on how we can improve, please let us know. We appreciate your input and hope to provide a better experience next time.

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