The Laundry Room 4.5

The Laundry Room

Laundromat

Photos

Review Highlights

"I’ve been using the Laundry Room’s Wash and Fold service for about 4 years and have overall had a good experience" wash and fold service
"Very big nice and clean kid friendly" clean machines
"Very big nice and clean kid friendly" friendly staff

Location & Hours

901 E Arrowood Rd

Charlotte, NC

Get Directions

Hours not available. Contact business for hours.

Recommended Reviews

100 reviews
Prince Woodberry
Prince Woodberry

I go here on a bi-weekly basis early ever Saturday or Sunday morning. When it first opens at 7 AM. Place is clean and staff is friendly and helpful. It gets packed by noon. So if you go get there early. They have pick up and delivery and drop off wash and fold service available.

jorge cazares
jorge cazares

Hi, Jorge. Thanks for taking the time to leave a review. Your experience in the store means a lot to us, and we want to make sure you have the best visit possible. Would you please be able to let us know why you only rated us 2 stars? It's … More

Response from the owner

Hi, Jorge. Thanks for taking the time to leave a review. Your experience in the store means a lot to us, and we want to make sure you have the best visit possible. Would you please be able to let us know why you only rated us 2 stars? It's … More

Johnny Montgomery
Johnny Montgomery

Always a clean location and friendly staff. The machines are maintained very well and kept clean. Free WiFi is available, restrooms, snack and soda machine, tv, and comfortable seating. Carts are abundant and the folding counters are wonderful. Fairly priced as well.

Response from the owner

Wow! Thanks so much for the kind words, Johnny. We love that you had such a positive visit. Can't wait to see you again soon!

Shakia Palmer
Shakia Palmer

Today was my first time here and I want to give Lee a 100 star if I could. Very friendly and helpful!

Response from the owner

Thank you for the five star review Shakia!

Tamika Rogers
Tamika Rogers

I have been going here since they open and because of the niceness of the building I delayed on buying s new machine but with the last few trip I will be looking for a new washer and dryer this place sucks yes it nicer then some place but if you want to have to wait M-F for a washer to use cause their employees are using them all n some that’s been finish with tape on the door and before you ask have I mention yes I have I’m currently here now as I type but this will be the last time I have the app it some times don’t work like today n you force to have to use cash when you have money on your app For washing, then when it’s time to fold your clothes you forced to have to fold t the dryer or at home mind you yes they have tables but like I said all their employees are using the area for them with everything they need and the area for customers as well so customers have no place. This place sucks and if you don’t believe me try it out. I’ve waited before responding trying to give a benefit but after many times something needs to be said.

Response from the owner

Hi, Tamika. Thank you so much for letting us know about the issues you experienced during your recent visit. We typically try to ensure our employees do no take up any washers or dryers in the main area until the store closes at 11 PM each night. We're also sorry that there wasn't folding space for you after the clothes came out of the dryer. Our store gets very busy on Monday nights and can certainly be crowded. I know you may have a busy schedule, but Tuesday-Friday there is much more room. As for our app, we're the first store in the United States with this technology, and there are occasionally some bugs. If the app is ever malfunctioning, our attendants would be happy to give you a free wash for your inconvenience. We hope that you're able to give us another opportunity in the future and provide a 5 star experience for you.

Cheyanne Yala
Cheyanne Yala

Very nice laundromat, very nice people and my clothes come out fresh every time!! 😌 …

Response from the owner

Thank you for the kind words and pictures, Cheyanne! We look forward to seeing you back again soon.

shannonvictordavin
shannonvictordavin

Very nice place to do laundry and a decent price. They had everything between goodies,, atm machine to laundry necessities. The bathroom had a bad smell but it's a bathroom.
Thank you!

Response from the owner

Thanks for the great review, Shannon! We hope to see you again soon. Let us know if there's anything we can do to make you next visit even better.

Latoya Wright
Latoya Wright

Ms. Marta is great and deserves a raise. She made my bad day better.

Response from the owner

We love our team and will pass along your kind review!

Julio Estrella
Julio Estrella

Terrible, honestly, bad service. They say they close at 9:45 pm, and today I arrived at 9:25 pm and they wouldn't let me in. A dark-skinned woman told me I couldn't do my laundry anymore because they had already started cleaning. So, I …

Wah xia
Wah xia

Have to say...
This is one BIG, NEW, CLEAN & BRIGHT Laundromat I’ve ever tried!!! …

Response from the owner

We're so glad you had a great experience =) thanks a lot for taking the time to leave us a review. Be sure to try out our app next time you visit to start earning free washes!

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