The Laundry Room 4.5

The Laundry Room

Laundromat

Photos

Review Highlights

"I’ve been using the Laundry Room’s Wash and Fold service for about 4 years and have overall had a good experience" wash and fold service
"Very big nice and clean kid friendly" clean machines
"Very big nice and clean kid friendly" friendly staff

Location & Hours

901 E Arrowood Rd

Charlotte, NC

Get Directions

Hours not available. Contact business for hours.

Recommended Reviews

100 reviews
Yabachaaa
Yabachaaa

Thank you so much for your review! If you don't mind, could you please share why your visit was only 4 stars and not 5? We want to make sure we're always providing a perfect experience!

Response from the owner

Thank you so much for your review! If you don't mind, could you please share why your visit was only 4 stars and not 5? We want to make sure we're always providing a perfect experience!

Claudia Velasquez
Claudia Velasquez

Hi, Claudia. Thank you for taking the time to leave a review. Could you please add some extra information as to why you left us two stars? These reviews are very important to us as a small business, and without information, we can’t correct problems. Thank you so much!

Response from the owner

Hi, Claudia. Thank you for taking the time to leave a review. Could you please add some extra information as to why you left us two stars? These reviews are very important to us as a small business, and without information, we can’t correct problems. Thank you so much!

Daniel Leong
Daniel Leong

The staff are as helpful as they can be, the only reason I give them a 2 star. Facility is clean but the pay by app function works almost literally NEVER. If it's the app, they need to get rid of it. If it's them, shame on them. …

Response from the owner

Hi, Daniel. Thanks for your review! We're sorry you're having some bugs with the app. This technology is new, and there are certainly some issues that can occur. We're always providing feedback to the company who makes it, so they can … More

Freddy Sierra
Freddy Sierra

This laundry service is doing a great job opening early at 7am, which means your laundry is ready in just one hour.

Response from the owner

Thank you for our review! We hope that we can reach 5 stars on your next visit! Please reach out to us and let us know how we could've made your visit a 5 star one. Thank you!

Jamila Guerra
Jamila Guerra

I love it because even though it's my first time,my little sisters are having so much fun,it is very clean,it has free wifi and has a place so comfortable where children get to play and where you can watch TV, AMAZING,and vending machines too😋😋

Response from the owner

Thank you for your review, Jamila! We're so glad to hear that The Laundry Room was a great experience for your whole family. We hope to see you again soon!

Nicole Lewis
Nicole Lewis

This is a business in the United States of America (I mean this in the most humblest manner). The employees work in a bias manner. While watch tv they change the channel to only Spanish speaking stations. They don’t care to ask who is watching what( they should not even be watching tv on the clock). When they walk past Americans they never say “excuse me” they act as if they don’t know how to speak English!!!!!! Who is hiring these people???? I get their countries were not the best place for them but now that they are here would they please understand that speaking Spanish is not a handicap!!! And they should adapt to speaking English!!! They should respect diversity!!! They should learn to see their own racism!!!! It’s outrageous!!! Shame on the owners and their employees!!! They are very arrogant and bias/racist people.

Response from the owner

Thank you for sharing your concerns. I'm really sorry to hear that you had a negative experience with our staff and the service provided. It’s important to us that everyone feels respected and valued, and I apologize if we fell short in that regard.

We strive to create an inclusive environment and ensure that our team provides excellent service to all customers. I will address your feedback with our staff to make sure we are upholding these values and providing respectful and attentive service.

If you'd like to discuss this further or provide more details, please reach out to us directly. Your feedback is crucial in helping us improve.

thomas holmes
thomas holmes

Excellent friendly service true large machines
The counter service was very helpful Jennifer was extremely polite and respectful as well as helpful

Response from the owner

Thanks so much for taking the time to leave us a review, Thomas. We love hearing positive feedback about our team members, and we'll be sure to let Jennifer know how good of a job she's doing. We hope to see you again soon!

Mattie Miller
Mattie Miller

I want to give a shout out to Marta who is always busy folding, cleaning wiping and trying to keep the establishment in a presentable manner I have been a customer for the last five months and everything is always in order when she is on duty. Thanks Marta for doing a great job.

Response from the owner

Thank you for recognizing Marta's dedication and hard work in maintaining the establishment. We appreciate your feedback and will pass on your kind words to her.

Amber Leonard
Amber Leonard

I've never been to a nicer or cleaner laundromat. The staff there are exceptionally friendly and they maintain their machines well. No complaints at all about this place. Even the bathrooms are clean.

Response from the owner

Thank you Amber for your review! We will be sure to share this with our staff :)

Alena Hubacher
Alena Hubacher

I got there @ 9:40 to wash 2 blankets and they told me they were closed..I said google says 11 the attendant said but we usually close earlier..he said you can wash but not dry..I drove 20 minutes if they were open as posted I would of been outta there before there closing @ 11!!!
Very rude!!!!

Response from the owner

Hi, Alena. Thank you so much for bringing this to our attention, and I apologize for this inconvenience! We do have last wash at 9:45 to give our customers enough time to wash and dry and leave the store before 11 PM, but it sounds like you … More

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