The Laundry Room
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Review Highlights
Location & Hours
901 E Arrowood Rd
Charlotte, NC
Hours not available. Contact business for hours.
Recommended Reviews
100 reviewsLee is the best every Sunday when I come to wash my clothes. The laundry room is clean baskets in order bathrooms cleaned and he is always moping the floor from wet spots to keep the customers safe. He always wiping down the machines …
Thank you for your kind words and recognition of Lee's outstanding service at our laundry room. We appreciate your feedback and are glad to hear that he consistently maintains cleanliness and ensures the safety of our customers. We will pass on your appreciation to Lee and continue to strive for excellent customer service.
Hi Daniel, we're sorry to see you didn't have an ideal customer experience at our store. Is there anything in particular that you can mention here or in an email to info@thelaundryroomclt.com that we can address? Depending on the … More
Hi Daniel, we're sorry to see you didn't have an ideal customer experience at our store. Is there anything in particular that you can mention here or in an email to info@thelaundryroomclt.com that we can address? Depending on the … More
Clean.
Thanks for the review, Mori! We would love to know what would have made it a 5-star experience? We appreciate the feedback and support. Have a great weekend!
Cheap clean and convenient
Thanks, Darren! We're so happy you had a 5 star experience!
Thanks for your review, Zion. If you don't mind, could you let us know why you only gave us 4 stars instead of 5? We want to make sure we're always exceeding expectations, so knowing areas we can improve is very helpful.
Thanks for your review, Zion. If you don't mind, could you let us know why you only gave us 4 stars instead of 5? We want to make sure we're always exceeding expectations, so knowing areas we can improve is very helpful.
Hi, Ruby. Thanks for your review. We're glad that you had such a good experience, but we'd love to know what made it four stars instead of five. Please feel free to email us directly at info@thelaundryroomclt.com we hope to hear from you soon, so we can make your next visit perfect!
Hi, Ruby. Thanks for your review. We're glad that you had such a good experience, but we'd love to know what made it four stars instead of five. Please feel free to email us directly at info@thelaundryroomclt.com we hope to hear from you soon, so we can make your next visit perfect!
I do want to note that I do not trust this company. I saw the bad reviews and many put but I also saw that many of the employees from “ the laundry room” put good reviews to support company that employs them. For every 1 bad review there are 6 good ones to counter them from employees so they’re ratings don’t go down to me personally as a customer makes me not want to trust this company they are liars and inside the people are nice but last wash is 9:30 what’s that about? and I machines smell musty. Do they even clean them? Makes me wonder and I felt many reviewers like myself should know this because if they lie to keep reputation up what wouldn’t they LIE about ? if you notice the first reviews were from the owners themselves . business had like 20 reviews before it even Opened up! Business Partners which is just taking advantage of people trust and making sure bad reviews go away and go unnoticed. The people are on linked it and show where they are employed here
And I also noticed when they reply to customers reviews they only interested in a 5 STAR REVIEW! You can tell they all about money and care little for customers regardless what they say. Please for those who care like I do. I had give them a try to see if it was as good say and I came find this out. Not good! I will not be coming here again. Only thing nice was the appearances. Like the color scheme as well. It was busy with no washers open from side delivery business. I also like the couches!
Hi, Janellie. Thanks for taking the time to write a review and express your concerns. We have well over 100 5-star reviews from satisfied customers, not employees. I’d encourage you to also look at our responses. We respond to everyone and always want to hear what our customers have to say, good or bad. Bad comments only help us make the customer experience better. Our store hours are 7am-11pm which are some of the longest in Charlotte and our employees do not use any machines on the customer side until the store is closed. The reason last wash is 9:45pm is because it takes an hour to wash and dry your clothing, then that allows 15 minutes to finish up and head out for the evening. If we allowed people to wash at 10:50pm, it would require our employees to stay late which would be unfair to them. We’d love to talk to you about any additional concerns you may have, so we can improve our business together. Please email us at info@thelaundryroomclt.com have a great evening!
For the first time in several years I don't have my own washer and dryer in my home so I've explored a few laundry options. This is new place, it's well attended and they keep it clean and neat. I go a little out of my way to go there. In a …
Thank you so much for the kind words, Chad. We know how many choices you have for a laundromat, and we're happy you choose to drive to ours. We take great pride in our high quality of customer service and love hearing that our employees do a great job. Come see us again soon!
Hi, Angela! Thank you for your review, and we're glad you had a good experience. If you don't mind, could you let us know why your visit was only a 4 star visit and not a 5 star one? We'd love to make sure your next trip to The Laundry Room is a perfect one. Thanks again!
Hi, Angela! Thank you for your review, and we're glad you had a good experience. If you don't mind, could you let us know why your visit was only a 4 star visit and not a 5 star one? We'd love to make sure your next trip to The Laundry Room is a perfect one. Thanks again!
Today was our first time trying out The Laundry Room, Jose was very helpful and everything was new and very clean! They even have a kids area so my two toddlers didn’t get bored at all while we were there.
We're glad you had a wonderful experience, Brenda! Come check out our new monthly special for October!